Job Description
Job Description
We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.
This particular project is assisting clients with inquiries on debit card incentives, orders, and balances.
Qualifications
- Previous 3-6 months of customer service or customer support experience preferred
- Previous 3-6 months of call center or office background experience a plus
- Basic computer skills
- Quick learner and able to work independently
- Type 25 words per minute accurately
- Strong phone and verbal communication skills along with active listening
- Must be 18 years of age
- A background check applicable with state and federal laws will be required
Responsibilities
- Manage large amounts of inbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research and provide solutions and / or alternatives
- Access company and client resources provided to accurately handle the call
- Seize opportunities to upsell products when they arise
- Skillfully change from one task to another without loss of efficiency or composure
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Flexibility to cross train as requested
Pay & Benefits
- Starting pay - $14 / hour, plus shift differential (extra $1 / hr nights & wkds)
- Work hours - Shifts between 7 : 00am-9 : 00 pm (MST) ; Work Days - Mon-Fri
- Paid Training - typically 1 week in length from 7 : 00am-4 : 00pm (MST)
- Status - Temporary part time or full time
Bring Your Own Device (BYOD) - This position requires you to provide your own equipment and workspace.
Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)
Hardware / Software Requirements :
- Processor : Intel® Core™ i5 5200 Series or greater
- Memory : 8GB on Windows 8.1 / 10 64 bits
- Screen Resolution : 1280x768 or higher, dual monitors required
- USB headset
Click here for an example
- No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
- Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
- Firewall must be enabled (Will be checked prior to allowing login to system)
- Click her for the BYOD policy for full detailed list of requirements
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job.
Click here to read the full description.
NOT YOUR ORDINARY CALL CENTERᵀᴹ
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