Director-Volunteer Engagement - Cook County

Job Description

Thoughtfully build and manage a best-in-class Faith in Action (volunteer service) experience at Catholic Charities with robust, mission-aligned systems.

o Partner with Senior Director, Mission Engagement and leaders of our Program teams to identify activities within CCAC’s programs across Cook County suitable for volunteer opportunities.

o Publish a calendar of service and accompaniment opportunities that align with CCAC Strategic Vision 2030 and implement a scheduling system to pair individuals and groups with volunteer activities.

o Provide oversight of all volunteer experiences in Cook County and ensure that all volunteer engagement aligns with Mission Engagement Strategy and CCAC Core Values.

Collaborate with the Senior Director-Mission Engagement in refining Catholic Charites’ Faith in Action (volunteer service) practices and systems.

o Develop a refined, organization-wide volunteer handbook, detailing volunteer roles and responsibilities, protocol, and best practices.

o Develop and implement a refreshed orientation, onboarding, and offboarding practice for new volunteers to Catholic Charities.

o Coordinate ongoing volunteer recognition and appreciation events and activities.

o Lead development of an annual volunteer survey to determine opportunities for growth and improvement of CCAC’s volunteer experience.

Execute key practices that underpin the CCAC volunteer lifecycle.

o Recruit, screen, train, and evaluate volunteers seeking to serve in Charities impact areas.

o Collect, analyze, and maintain data regarding volunteer background, skills, availability, and goals in CCAC CRM system to foster more strategic engagement.

o Manage and regularly update the CCAC volunteer CMS webpage.

o Ensure all volunteers are fully compliant with CCAC policies and procedures, including required screenings and assessments.

Serve as the primary point of contact for volunteer engagement activities at Catholic Charities in Cook County.

o Monitor all volunteer inquiry and communication inboxes.

o Leverage a dynamic leadership and interpersonal style to motivate and guide diverse volunteer individuals and groups in attaining enriching and transformative interactions with those we serve.

o Communicate across internal CCAC teams to ensure service opportunities are relevant, strategically aligned, and marketed appropriately to potential volunteers.

o Participate in community volunteer networks, attend volunteer recruitment events and fairs, and amplify awareness of service activities at Charities.

• Work closely with the cross-functional team (including leaders from Programs, Faith and Mission, Client and Community Impact) that is charged with identifying, designing, and regularly monitoring the effectiveness of CCAC’s volunteer service experiences.
• Partner with broader Faith and Mission team to design and integrate, where appropriate in volunteer opportunities, deeper understandings / explorations of faith, spiritual renewal, and justice.

PLEASE NOTE : Essential functions include all other duties and responsibilities as assigned.

Kneel and move from sitting, bending, kneeling, or standing

multiple times a day

X Push and pull objects up to 25 pounds

Climb up and down 3 or more flights of stairs at a time

X Lift up to 25 pounds

Additional Requirements :

Other Requirements Comply with program and / or Agency requirements related to (check all that apply).

X Background check, including any program specific

requirements.

Physical examination

TB Testing

Drug Testing

X Driver's License and reliable transportation

X Agency-specified automobile insurance

Additional Requirements :

Immediate Supervisor : Senior Director-Mission Engagement

Directly Supervises : N / A

Education and Experience Requirements :

Relevant Education :

Preferred : Bachelor's Degree

Minimum : Bachelor's Degree

Relevant Experience :

Preferred : 5+ Years experience in volunteer management or related field.

Minimum : 5+ Years experience in volunteer management or related field.

Qualifications & Skills :

Preferred :

• Excellent organizational skills, high attention to detail, and punctuality and timeliness in follow-through
• Strong relationship-building and communications skills, with the ability to motivate and encourage performance.
• Proven experience with cross-functional collaboration; openness and ability to engage in and contribute to team-based problem solving.
• Experience with CRM and CMS systems. Salesforce preferred.
• Excellent PC skills, including Microsoft Suite, Office 365, SharePoint, and Azure.

Minimum :

• Excellent organizational skills, high attention to detail, and punctuality and timeliness in follow-through.
• Strong relationship-building and communications skills, with the ability to motivate and encourage performance.
• Proven experience with cross-functional collaboration; openness and ability to engage in and contribute to team-based problem solving.
• Experience with CRM and CMS systems. Salesforce preferred.
• Excellent PC skills, including Microsoft Suite, Office 365, SharePoint, and Azure.

Certification / Licensure :

Preferred : N / A

Minimum : N / A