Patient Account Representative

Position Summary

According to established procedures, obtains demographic, medical, and insurance information at bedside for patients in the Emergency Department;

enters necessary information into computer records; and performs various other clerical and record keeping tasks related to registration.

Responsibilities

• Scan all paperwork into the Valco system at the time of discharge so that documents are immediately available to staff.
• Maintains the confidentiality of information acquired through the performance of job duties.
• May serve on project teams or special committees, representing the department and LMHS as a cooperative and contributing team member.
• Responsible for ensuring that personal performance reflects theMission, Vision, Standards of Behavior and the Service Goals.
• Obtains demographic and medical information by direct interview of patients and / or families at patient bedside.Enters all necessary patient information into computer records, using good judgment as to urgency status of patient in order to avoid unnecessary delays.

Does require use of Computer on Wheels.

Obtains accurate insurance information for each registration, including insurance billing address and pre-certification requirements.

Enters this information into the computer, and notifies appropriate personnel when necessary.

• Performs other related clerical duties such as filing records and reports, receiving / placing telephone calls, photocopying materials, relaying messages, and so forth.
• Secures all necessary signatures on forms according to established procedures.
• Prepares standard forms, labels and various other materials, and distributes according to established procedures.
• Practices acceptable universal precautions and isolation techniques.
• Informs patients and / or families of Hospital policies pertaining to valuables, medications, deposits required, arrival times, billing, scheduling of tests, and other related procedures
• Contacts patient care areas to exchange and gather routine information regarding bed vacancies, admissions and testing to be done.
• Is responsible for registering patients to beds according to established procedures and designated priorities, maximizing convenience and efficiency.

Contacts appropriate personnel for transportation of patients to assigned areas, and may assist in patient transport.

• May process inpatient transfers and directs patients to appropriate patient care areas.
• Collection of any payments possible, including applicable co-payments or other payments for services rendered. Offer and assist patients with completion of the assistance application when appropriate.
• Scan all paperwork into the Valco system at the time of discharge so that documents are immediately available to staff.
• Work with patients and physicians to schedule follow-up testing at LMH via the Central Scheduling Module.
• Perform other duties as requested.

Requirements

• Perform other duties as requested.
• Work requires one to three months experience within the department to meet quality and quantity standards.
• Work requires familiarity with hospital departments and services, medical terminology, requisition forms, insurance coverage and forms, department policies, and efficient bed utilization procedures, generally acquired through three months experience within the department.
• Work requires interpersonal skills and sensitivity sufficient to interact effectively, cordially and tactfully with all customers.
• Work requires the ability to accurately and efficiently operate various equipments used in the course of the workday, such as computer, computer keyboard, fax machine, photocopier, telephone, and so forth.
• Work requires the ability to meet deadlines and to concentrate and pay attention to details.
• Must be dependable, trustworthy, and able to deal with sensitive facts and information in a completely confidential manner at all times.
26 days ago