Summary
The Registration Specialist II is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as completing financial clearance functions.
This individual completes the registration for scheduled and unscheduled visits by collecting accurate demographic information, insurance information, and collecting patient liability (if known) at the time of service.
This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration downtimes.
The Registration Specialist II greets and serves patients and internal team members in a professional, friendly, and respectful manner to promote positive encounters.
Some travel from site to site, as well as extended hours may be required of a Registration Specialist II based on business needs of the department
Job Requirements
- Education Required : High school diploma or equivalent
- Experience Preferred : At least 1-2 years prior registration experience
- Skills Computer and keyboarding experience Excellent customer service skills and ability to work with the public and co-workers Ability to multi-task in a fast paced environment Ability to work with a large number of people / calls daily and covering urgent requests Knowledge of need for confidentiality Excellent telephone skills
- Licensure / Certification / Registration CHAA preferred
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