This is a remote position.
The scope of the proposed services will include the following :
- Provide maintenance, support, troubleshooting, and updating / upgrading of Jira.
- Oversee the administration, configuration and support of Jira, external application integrations (ex : GitHub and Bamboo), and Atlassian Marketplace 3rd party applications.
- Identify, respond, research and resolve program, data, or system software problems in consultation with other employees and / or users.
- Provide technical knowledge transfer, training, documentation, mentorship and guidance to State personnel for requested work.
Requirements
Expertise and / or relevant experience in the following areas are mandatory :
- Experience performing upgrade of multi-node data center instance (9.x version minimum)
- Experience updating Jira application configuration files (e.g., setenv.sh, server.xml, web.xml, application-properties, database configuration, etc.)
- Experience creating and updating Bash scripts
- Experience maintaining CRON table entries
- Experience creating and updating Groovy scripts
- Experience using RHEL command line
- Experience monitoring and troubleshooting issues with clustered nodes, submitting and working with Atlassian support as necessary
- Experience with TSQL and creation / alteration of SQL Server database objects (e.g., stored procedures, views, tables, etc.)
- Experience performing Jira project configuration including customized workflow post functions, custom listeners, custom events, and complex work item security schemes
- Experience constructing JQL including advanced functions
Expertise and / or relevant experience in the following areas are desirable but not mandatory :
- Certification as Jira Administrator
- Set up and use of Jira API's
- Configuration of external application integrations (ex : GitHub and Bamboo) and Atlassian Marketplace 3rd party applications
- AD / LDAP connection and configuration
- HTML / JavaScript
- Structure
- Zephyr Squad and / or Zephyr Scale
- Basic understanding of load balancing and networking
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