We are seeking a detail-oriented and organized Customer Service Representative / Dispatcher for our client in Oakwood! The ideal candidate will be responsible for managing and coordinating the dispatching of field service teams, ensuring timely response to customer inquiries, and maintaining open communication between customers and service personnel.
Position Details :
- Pay : $16-$18
- Schedule : Wednesday-Sunday 4pm-12pm
- In office position
- Direct Hire Opportunity
Benefits :
- Medical, Dental, and Vision
- 401K with company match
- Additional supplemental benefits
Responsibilities :
- Verify, respond to, and dispatch appropriate personnel for alarm signals.
- Contact customers regarding non-emergency signals and provide necessary updates.
- Notify emergency responders after dispatching on critical signals, ensuring timely and accurate communication.
- Process basic data changes and updates to customer accounts as needed.
- Answer, direct, and distribute incoming calls when required.
- Understand and follow standard operating procedures (SOPs) for various types of alarm signals.
- Available to work weekends, holidays, and shifts, including the possibility of mandatory overtime.
- Assist with administrative tasks as directed by management.
Requirements :
- Ability to manage multiple tasks in a fast-paced, dynamic environment.
- Strong verbal and written communication abilities.
- Strong computer skills, including experience with Microsoft Outlook, Word, and Excel.
- Ability to adapt to changing conditions and maintain consistent performance.
- Ability to exercise independent judgment and implement problem-solving techniques.
- Positive, open-minded, and cooperative attitude, with a focus on teamwork.
- High school diploma or equivalent required.
- Willingness to work weekends, holidays, and overtime as necessary.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
EverStaff is an equal opportunity employer (M / F / D / V / SO / GI).
Customer Service Representative
We are looking for Customer Service Representatives to work for a growing company in Hudson! You will be answering calls to assist clients/drivers, re-directing them to the appropriate department, and recording all information into their database. Prior customer service, call center, and/or car rent...
Customer Service Representative - State Farm Agent Team Member
As a Customer Service Representative - State Farm Agent Team Member with Mark Mackert - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help peo...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Lead Customer Service Representative, Full or Part Time
Lead Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Lead Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
WFH Customer Service Representative - Intuit
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Customer Service Representative
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Remote Customer Service Representative
As a Customer Service Representative, you’ll be answering calls on behalf of a client that provides payroll services for people who are in self-directed Medicaid programs. Become a Customer Service Representative, work from home, and set your own schedule while helping others!. To be a Custome...
Representative II, Customer Service
The CSR II processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. The CSR II works in a team environment to accomplish Customer Service goals and objectives. Reports to Customer Service Supervisor. Two (2) to five (5) years prior customer service expe...