Job Summary
Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees.
The help desk is here to serve and support our customers when they need it to ensure our healthcare operations runs smoothly.
The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance.
They will perform password resets and login assistance for all Sanford employees as well as utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support.
Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers.
They will engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement.
Qualifications
High school diploma or equivalent preferred. Associates’ degree in technology related field strongly preferred.
Benefits
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a (k) retirement plan, work / life balance benefits, and a generous time off package to maintain a healthy home-work balance.
For more information about Total Rewards, visit .
Sanford is an EEO / AA Employer M / F / Disability / Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1 or send an email to .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
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