Front Office Manager

Overview

We are seeking a dynamic individual who is motivational, passionate, and fun! We want you to lead our Front Office Team to ensure the effortless and seamless movement of guests in and out of the hotel, and to provide exceptional levels of service throughout our guests' stay.

The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team. The Front Office Manager will assure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.

Key Responsibilities : Ensure a high level of guest satisfaction by managing guest inquiries, complaints, and requests promptly and professionally.

Oversee check-in and check-out procedures to ensure a seamless and efficient process. Foster a positive and collaborative work environment.

Handle VIP guests, ensuring they receive personalized attention and service. Recruit, train, and supervise front office staff, including receptionists, concierge, and night auditors.

Conduct performance evaluations and provide feedback to staff members. Schedule staff shifts and manage payroll. Maintain accurate records of reservations, guest accounts, and billing information.

Coordinate with other departments (housekeeping, maintenance, food and beverage) to ensure guest satisfaction and operational efficiency.

Implement and maintain standard operating procedures for the front desk. Monitor and manage the front desk operations to ensure adherence to hotel policies and procedures.

Ensure proper handling of cash, credit card transactions, and guest billing. Prepare financial reports related to front desk operations.

Oversee the management of front office budgets and expenses. Ensure front desk staff are trained and proficient in using hotel management systems.

Troubleshoot any issues with front office systems and coordinate with IT support as needed. Ensure the front desk area is clean, organized, and adheres to health and safety standards.

Implement and enforce safety and security procedures for guests and staff. Assist in promoting hotel services and amenities to guests.

Collaborate with the sales and marketing team to develop and implement promotional strategies. Utilize hotel management software to manage reservations, guest information, and billing.

Qualifications Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred. Proven experience in a supervisory or managerial role within the hospitality industry.

Excellent customer service and communication skills. Strong leadership and team management abilities. Proficient in hotel management software and Microsoft Office Suite.

Ability to work flexible hours, including nights, weekends, and holidays. Strong problem-solving skills and ability to handle stressful situations calmly and effectively.

Compensation Range The compensation for this position is $65,000.00 / Yr. - $68,000.00 / Yr. based on qualifications and experience.