Patient Relationship Coordinator

Job Description

Job Description

Description :

We are looking for an outgoing Patient Relationship Coordinator to join our team. Our Patient Relationship Coordinator is a key positive influencer that guides patients to commit to and follow through with the care plan that our providers prescribe for them.

We need someone who has a natural ability to influence others, build meaningful relationships with our patients, help them understand the value and the importance of completing the care plan our providers have prescribed, and persist with keeping patients coming back for their treatments.

Responsibilities

• Greet and welcome patients, obtain their current medical history
• Confidently answer questions regarding health insurance (In / out of network) including deductibles, co-insurance, and out of pocket maximums.
• Personalize care plan to patient schedule and financial circumstances, have the ability to sell and close them on care packages
• Master our EMR System eClinicalWorks
• Schedule patient visits / treatments
• Ensure organization, completeness, and accuracy of patient records and 3Xs a week list (updating eClinicalWorks records with insurance info, treatment plan, update ledger)

Requirements :

Minimum Qualifications

• Be comfortable with having financial discussions with patients (i.e. copays, insurance, etc.)
• Excellent verbal and written communications skills
• Strong ability to work with patients throughout their care plan
• Maintain a positive attitude, patience, and empathy in interactions with everyone (patients, coworkers)
• Able to multi-task effectively and drive results
• Able to simplify complex information and explain concepts in plain language (for patients)
• Be competent in using Windows applications

Physical Requirements

• Ability to sit for long periods of time.
• Ability to occasional stand / walk
• Ability to assist patients as needed with walking, sitting, reading, and writing.
• Ability to occasionally lift / carry / push / pull up to 30 pounds.
• Close vision, distance vision, depth perception and ability to adjust focus.
• Tolerate a moderate noise level at all times.

What About Benefits?

More than just pay, as a member of our team, you will have access to our comprehensive package of benefits that includes :

• Goals will be outlined with clear expectations and how you can achieve bonuses.
• Medical, dental, and vision insurance
• Voluntary Life, AD&D, short-term and long-term disability coverage
• 401K retirement program
• Paid time off (PTO)
• Tuition reimbursement
• Employee-only perks and discounts.

What To Do Next?

We review applications on a first-come, first-served basis. If you want to make a difference, if you want to be part of a team of like-minded people who work together to grow, develop, and change lives, then click the button on this page to apply to this position now.

Arizona Pain is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.