Managed Services Support & Customer Sales Engineer

Job Description

Job Description

We are hiring!

Are you interested in being a Super-Hero?

Our dynamic Information Technologies team is looking to expand, and we are looking for team members who :

Are a Self-Starter You will have customer-facing responsibilities and must be able to recognize the needs of the customer, always vigilant to aspects of IT that can make their lives better.

Are Organized We use a software platform to create, track and close all operational aspects of our business. Our team members must accept that as a part of IT, traceability and accountability, internally and to the customer are of paramount importance.

Good Communicator It is still IT, so the need to communicate may sound counter-intuitive, but we are in the customer-service business.

The ability to keep customers up to date, while understanding their concerns, ultimately managing their interaction with our team in a timely and professional manner are critical.

Desired Skills :

System Administration Experience

Microsoft Hyper-V

VMware

Networking

Security

Linux

Firewalls

Storage

Positions : All positions listed here are to add to our technical services and support team. This team is a central layer of individuals and skills that support the needs of our customers, as well as the functional groups within our overall organization, all of which are engaged in IT services.

CSE : Customer Sales Engineer Work with both sales and support to assist with customer engagements, as well as their solution build-out.

Includes Pre-sales engagements to help position our services and solutions. Post Sales to assist and serve as project manager in the delivery of solutions, ensuring customer acceptance and satisfaction.

When not directly assisting a customer or sales, this position will work as a part of our technical support team, who provide the basis of our managed services offerings, but also help support the entire needs of our organizations business units.

MSS : Managed Services Support Provide direct customer support for their managed environment. Work with sales to ensure that we are aligned to the needs of the customer with regards to delivery of contracted services, and are actively anticipating the ongoing needs of the customer to both ensure their operational state, while developing the roadmaps that will be used to guide them forward.

When not directly assisting a customer or sales, this position will work as a part of our technical support team, who provide the basis of our managed services offerings, but also help support the entire needs of our organizations business units

Salary depends on experience. Dental, vision and more options are available through Aflac in payroll deductions. Medical, profit sharing, 401k are available.

Company Description

Harwood International has been in business since 1976 supplying computer services to over 15,000 customers in all 50 states and 93 countries. Ardera is our subsidiary.

https : / / harwood-intl.com /

https : / / ardera.com /

Company Description

Harwood International has been in business since 1976 supplying computer services to over 15,000 customers in all 50 states and 93 countries.

Ardera is our subsidiary. r nhttps : / / harwood-intl.com / r nhttps : / / ardera.com /