Job Description
Job Description
JOB TITLE : Customer Service - Road Tester
JOB SUMMARY : Working outdoors, administering parking tests, road tests (testing for earning a Driver's License) and observing driving / road tests while riding along in customer vehicle.
1) Facilitator / Photo taking support
2) Lobby and kiosk support
3) VIN inspections
4) Road Tests
Hours : 8 : 00 a.m. - 5 : 00 p.m., Monday - Friday
Pay : $16.04 per hour
Location : Mesa, AZ 85206 (Baseline & Greenfield Rd)
Type : Temporary, with the possibility of hire
Duration : Ongoing, up to a two-year maximum
Benefits : Available after eligibility period is met
DUTIES
- Provide excellent customer service.
- Explain the testing process and requirements
- Oversee road test for earning a driver's license.
- Oversee Parking Test for earning a driver's license.
- Complete pre trip vehicle Inspection.
- Observe driving / road test while riding in vehicle along with the driver. The driver will be required to provide the vehicle.
- Typical timelines : Approximately 20 Min per test.
- Document and score the test - issue pass / fail based on qualifications observed.
- Inform applicant / driver of test results.
- Handle, file, and record documentation.
- Other duties will be handling the greeter station (where applicable), taking photos, administering written tests, entering exam results, etc.
REQUIREMENTS
- FINGERPRINT CHECK REQUIRED
- Background check required
- Must be at least 21 years old
- Proven customer service skills (1 to 2 years minimum)
- Must have a valid Arizona driver's license
- Must enjoy working with people in person
- Ability to explain testing process and requirements
- Ability to oversee road and parking tests
- Ability to use a computer to record documentation
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