Sales & Service Training Specialist

Overview

The Sales & Service Training Specialist plays a crucial role in the design of content for an engaging learning library as well as its ongoing maintenance and continuous improvement.

This role will develop educational content for the Americas Commercial Sales groups, focusing on both sales acumen and customer service strategy.

The training this individual develops will empower numerous internal stakeholders (sales, technical service, and field service teams) to provide top-quality service to Alliance Laundry Systems distributor partners.

Additionally, this role is responsible for developing training for external distributors, both self-guided and facilitated.

Responsibilities

Research and collaborate with subject matter experts such as technical service, sales, engineering, marketing, and product management;

Consult with stakeholders to analyze needs and learning requirements

Leverage knowledge gained about Alliance brands, channels, and products to critically evaluate what content will be important for learners;

Design engaging courses through application of instructional design models

• Design and develop training content; Identify opportunities to improve existing training materials; Maintain and revise learning library
• Complete training reviews with stakeholders (internal and external) and subject matter experts
• Develop and assess the effectiveness of courses according to learning objectives
• Provide support for LMS implementation strategy and its continuous improvement
• Assists with the estimation of resources needed to develop training material and time required to complete each piece in the development process
• Gather and interpret feedback from subject matter experts and implement changes to training material
• Support learners utilizing Zendesk ticketing system as second-level support
• May assist with planning and support of instructor-led training

Qualifications

Experience and Education :

• Bachelor’s degree in English / Journalism, Communication, Education, or related field; equivalent experience will be considered
• 3-5 years of experience developing training materials
• Experience in instructional design, training methodologies, online education, and / or instructor-led training
• Experience with eLearning platforms and best practices

Skills and Abilities :

• Systems-proficient; particularly with MS Office products and Adobe Creative Cloud; Advanced skills in Articulate 360
• Solid organizational skills : Ability to self-manage workload; able handle multiple projects simultaneously while managing and meeting tight deadlines
• Strong written, verbal, and interpersonal communication skills; ability to speak in front of large audiences; communicate effectively and professionally across all levels of the organization and external stakeholders
• Ability to translate technical information into engaging, compelling learning material; Present ideas in business and user-friendly language
• Demonstrate curiosity; Research acumen, specifically related to course development and delivery
• Knowledge of and experience with digital learning tools; Ability to select teaching methods appropriate for industry and audience
• Confident working with subject matter experts (SMEs) to develop accurate, relevant content, including demonstrated facilitation skills
• Knowledge of copyright and trademark rules for writing and delivering content and graphics

Travel :

Ability to travel overnight as needed, on average 10% of the time

Standard and Physical Requirements :

Position involves sitting long periods, standing, manual dexterity, stooping, bending and minimal lifting

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job ID

2024-3958

Pos. Type

Full-Time