ASSOCIATE CONSULTANT

Job Title : Cross Functional Services Lead

Job Summary :

A cross-functional lead, also known as a cross-functional team leader, plays a crucial role in coordinating and managing projects or initiatives that involve individuals from different departments or functional areas within an organization.

The job description for a cross-functional lead typically includes :

Responsibilities :

Project Coordination : Plan, organize, and oversee cross-functional projects or initiatives to ensure they are completed successfully and on time.

Team Leadership : Lead a diverse team of individuals from various functional areas, providing guidance, direction, and support to achieve project goals.

Stakeholder Management : Collaborate with stakeholders, including department heads, executives, and project sponsors, to define project objectives, scope, and requirements.

Communication : Maintain open and effective communication channels within the cross-functional team, ensuring that team members are informed and aligned with project goals and timelines.

Conflict Resolution : Address conflicts and challenges that arise within the team or between functional areas, working to find solutions that keep the project on track.

Resource Allocation : Allocate resources, including personnel, budget, and equipment, as needed to support the project's success.

Project Planning : Develop comprehensive project plans, including timelines, milestones, and deliverables, and regularly track progress against these plans.

Risk Management : Identify potential risks to the project and develop strategies to mitigate them, ensuring the project stays on course.

Quality Assurance : Ensure that project deliverables meet quality standards and that all team members understand and adhere to these standards.

Documentation : Maintain accurate project documentation, including project plans, status reports, and meeting minutes.

Performance Evaluation : Evaluate the performance of cross-functional team members and provide feedback for improvement.

Change Management : Manage changes to project scope, objectives, or requirements and communicate these changes effectively to the team and stakeholders.

Continuous Improvement : Identify areas for process improvement and best practices in cross-functional collaboration.

Reporting : Provide regular project status updates to stakeholders and management, highlighting achievements and addressing any issues or risks.

Knowledge Transfer : Facilitate the sharing of knowledge and expertise between team members from different functional areas.

Cross-Functional Collaboration : Promote a culture of collaboration and teamwork, fostering positive working relationships between team members.

Qualifications :

BS in a computer science or management-related discipline

08+ years of configuration or change management experience.

Advanced knowledge of business processes

Advanced knowledge of ITIL change and configuration management frameworks.

Excellent written and oral communication skills

Cherwell Service management tools will have added advantage.

The specific requirements and qualifications for a cross-functional lead may vary depending on the organization and the nature of the projects they oversee.

This role demands strong leadership, communication, problem-solving, and project management skills, as well as the ability to work effectively with individuals from diverse backgrounds and functional areas.

1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.

To participate or contribute on EN business in creation of proposals to drive Service improvem