Director of Operations

Position Summary

The Director of Operations is responsible for effectively leading and managing all aspects of the downtown luxury life-styles hotel and for delivering results that contribute to the overall success of the hotel by accomplishing performance objectives focused on topline revenue, associate and guest engagement, profitability, and ensuring standards are met while maintaining the operational and high-level service standards.

The Director of Operations will supervise many high level-managers while reporting to the Area General Manager. The Director of Operations makes sure that all aspects are covered and that company goals are met.

Oxford Hotels & Resorts, LLC.

Oxford Hotels & Resorts is an award-winning full-service hotel management company with a long-established track record in the ownership and management of large-scale hotels, resorts and conference centers throughout the United States.

This portfolio experience includes a growing collection of independent lifestyle hospitality brands as well as properties affiliated with major international chains such as Hilton, Marriott, Hyatt, IHG and Choice.

In San Francisco, Oxford will be opening four new downtown life style boutique hotels.

ESSENTIAL FUNCTIONS :

• Defining, implementing and revising operational policies and guidelines for the organization
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Reviews findings with leadership team and ensures appropriate corrective action is taken.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
• Developing and executing new growth directives
• Creates a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve these results.
• Working with the Human Resources to develop and implement staff evaluation parameters, assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.

Mentor and develop managers for future advancement

• Liaising with departmental heads to develop financial plans and ensure company-wide operational compliance.
• Keeping track of the company’s revenue margins and conduct budget reviews to maximize profits

QUALIFICATION REQUIREMENTS :

• Minimum five (5) years progressive supervisory and managerial experience, directing, leading, and coaching others to exceed organizational standards in hotels.
• Leadership experience with upscale / luxury property is a plus
• Food and Beverage experience
• Knowledge of purchasing, inventory controls, supplies and equipment
• Experience with Unions preferred
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be flexible in hours and days available at work.

PHYSICAL DEMANDS :

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone.

The employee must regularly lift and / or move up to 10-25 pounds and frequently lift and / or move up to 50 pounds. Ability to stand during entire shift.

Please note management reserves the right to change, modify, and / or alter any of the duties listed above to meet business demands

Benefits

Medical, dental and vision insurance, 401k, sick and paid time off

Work Authorization

Must be able to provide documentation that shows you are authorized to work in the United States.