Forager is seeking a Product Solutions Specialist with product management experience, to join our fast-growing team. Forager is an AI-driven next generation data platform.
If you're eager to contribute to the success of a dynamic company, we would love to hear from you!
Job Overview :
The Product Solutions Specialist will be responsible for both the success of our existing customers, and the management of our product roadmap.
The ideal candidate will have a strong background in both customer success and product management, particularly within a B2B / SaaS environment.
As the Product Solutions Specialist at Forager, your primary responsibilities will be :
- Onboarding New Customers :
- Facilitate a seamless onboarding process for new customers, ensuring they are effectively integrated and utilizing our products to their fullest potential.
- Managing Customer Accounts and Delivering Customized Data :
- Communicate with customers and obtain support from Engineering team as needed
- Provide technical support (i.e. with API customers) as needed
- Ensure data is reviewed thoroughly and delivered in a timely manner.
- Managing the Product Backlog :
- Work closely with the Engineering team and stakeholders to maintain and prioritize the product backlog.
- Gather and analyze customer feedback to inform backlog priorities and improvements.
- Planning Sprints :
- Plan and oversee sprint cycles, ensuring that the development team meets deadlines and delivers high-quality features.
- Utilize JIRA and Agile methodologies to organize and track sprint progress.
Required Qualifications :
- Proven experience in a customer success or product role, preferably within a B2B / SaaS industry.
- Familiarity with JIRA, Agile methodologies, and sprint planning.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
- Fluent in English, both written and spoken.
- Reliable internet connection to support our global customer base.
Preferred Skills :
- Technical background or understanding of software development processes.
- Experience working in a fast-paced, high-growth environment.
- Ability to problem-solve and think critically under pressure.
- Strong organizational and multitasking abilities.
Why Join Us?
- Opportunity to work with a talented and passionate team.
- Career growth and development opportunities.
- A dynamic and inclusive work environment that values creativity and innovation.
Sr LOA-ADA Specialist - Remote
Sr LOA-ADA Specialist - Remote. The LOA/ADA Specialist will provide leave coordination services for associate leaves of absence under state and federal leave laws (including the federal Family & Medical Leave Act) and Company policy; and maintain, report on, and analyze leave related data. The LOA/A...
Product Enablement Specialist
COD, development, product) to ensure features are properly enabled prior to dealer communication Knowledge Base Management: Build and maintain a user-friendly, comprehensive knowledge base for dealers and internal staff, addressing their product knowledge needs and questions Ensure all product infor...
Divisional Product Specialist
Work remotely with the flexibility to assist stakeholders in different time zones. Proficient in the Google suite of products (Slides, Sheets, Gmail, etc. ...
Remote Legal Intake Specialist
Intake Specialists with Mass Tort Claim Experience!. Key Responsibilities of Legal Intake Specialist:. Assist other intake specialists as needed. From free online education programs to financial tools, we provide the opportunities, programs, and community resources our associates need to be successf...
Remote Sales Specialist
Simple Solutions Financial Services is seeking independent, motivated, career-minded individuals to join our Mortgage Protection team. About Us: Simple Solutions Financial Services is a part of the fastest-growing insurance organization in the country. No agent’s success, earnings, or producti...
Product Sourcing Specialist II
Drive full awareness of alternative product and process changes, which will impact supply chain and manufacture. Coordinate with internal cross-functional teams and external agencies to ensure that products are compliant to all relevant standards and have all country certifications required for sale...
Product Activation Specialist (Remote).
The Cisco Spaces product team, now part of Meraki, is looking for a Product Activation Specialist with extensive experience in customer influence, success, and product activation. You'll be the authority on the product, product demos, & product activations . The mission of this role is to enhance pr...
Remote Donation Specialist
Handleinbound and outbound calls to processdonations.Provideoutstanding service to our valueddonors.Accuratelyenter information into ourdatabase.Followup with donors and exceed performancemetrics.Highschool diploma orequivalent.Strongverbal communication skills and a reliable internetconnection.Abil...
Specialist Customer Solutions Architect - Databricks - Capital One Software - (Remote)
As a Specialist Customer Solutions Architect - Databricks, you will guide customers in building solutions using our Capital One Software product(s) that span a variety of use cases, by leveraging your Databricks expertise. Specialist Customer Solutions Architect - Databricks - Capital One Software -...
Manager, Software Solutions Specialist-Product Engineering-ERM
This role requires production support leadership for various lines of business and enterprise applications for custom web solutions and third-party vendor products. Leading root cause analysis and overseeing technical solutions from ideation through to the live production environment. Seeking and ca...