Evergreen Health
The Patient Services Representative provides all reception, clerical, and organizational support to Evergreen Health’s primary and specialty care facilities.
They will collaborate and support team members to ensure a patient focused approach to care. As part of the Essential Functions for this role, the Patient Services Representative :
Serves as receptionist for the medical practice area, directing clients / patients in the office while handling incoming calls;
Provides a positive, welcoming, customer service-oriented experience for the patient
- Schedules of all new and existing patients while adhering to proper scheduling procedures and protocols
- Manages the scheduling of interpretation services for non-English speaking patients for Evergreen’s primary care facility.
Confirms the day prior to appointment.
- Checks in / out patients into EMR; Verifies all patient demographics and healthcare personal information
- Captures all necessary referral information when receiving new patient referrals from healthcare providers in the community;
Identifies co-managed patients
Screens visitors, telephone calls and date stamps incoming medical documentation and paperwork; Routes calls to proper designated area within the practice, and initiate patient requests;
Retrieves when requested all packages, deliveries and mailings
Qualified Candidate will have a high school diploma. Must be able to communicate clearly and professionally in writing and verbally with a strong knowledge of medical terminology (preferred).
Attention to detail and computer efficiency required. Experience with EMR (Electronic Medical Records) systems strongly preferred.
Excellent typing and editing / proofreading skills highly desired. Sensitivity toward cultural diversity, people living with HIV / AIDS and lifestyle and addiction issues essential.
Job Type : Full-time
Required education : HS Diploma or GED
Preferred experience : Working in EMR systems
What Evergreen Health Offers You :
- Multiple comprehensive medical health insurance plans for you to choose from
- Dental and Vision coverage at no cost to you
- Paid Time Off package that equals 4 weeks of time in your first year
- 403b with a generous company match
- Paid parking or monthly metro pass
- Professional development opportunities
- Paid lunch breaks
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