Supervisor RN Nurse Line

Location :

Altru Health SystemPO Box 6002Grand Forks, ND 58201Pay Range : $73,819.20 - $110,718.40

Summary :

Supports patients, guests, and internal team members across the system. The Supervisor promotes a team environment supportive of department requirements spanning inbound and outbound calls, customer service, patient care questions, way finding and emergent situational management.

In this role, the Supervisor will work with all members of the Switchboard and Nurse Line teams to ensure outstanding customer service as well as successfully incorporate objectives, opportunities and resources to secure outcomes that are meeting and exceeding productivity, quality and accuracy standards.

The supervisor has a clear understanding of ambulatory and hospital practices, excels at working independently, is pro-active at root cause analysis and implements solutions to improve outcomes.

This position will coach, mentor, train and inspire employees.

Essential Job Functions :

Report on volume of Nurse Line, Switchboard, System Hotline calls, changes in demand, staffing impact etc to inform of trends, respond to fluctuations.

Improving processes related to the Nurse Line and Switchboard - working collaboratively with clinic depts and providers to improve services and streamline processes focused on the patient needs.

Participates in the development and implementation of policies, procedures, and job descriptions. Serves as a resource for staff and physicians regarding policies, procedures, and practices.

Carries out the hiring process for Manager-approved positions. Provides information and makes recommendations to the Manager on disciplinary action and separation related decisions.

Promotes continuous staff participation in the performance review process.

Completes reporting and record keeping requirements accurately and within established timelines. Monitors services for efficiency and accuracy by evaluating, initiating and participating in restructuring of current and new procedures, services, and / or programs.

Carries out time and attendance responsibilities according to established procedure. Coordinates staffing and scheduling duties in accordance with established procedure and practices.

Performs other duties as assigned or needed to meet the needs of the department / organization.

Certifications

Registered Nurse North Dakota Board of Nursing (NDBON) or Compact State Agreement Prior to Start Date HR Primary Sources

Registered Nurse Minnesota Board of Nursing Within 12 Months of Start Date HR Primary Sources

Driver's License with Acceptable Driving Record Driver's License - Current State Licensed Prior to Start Date HR Primary Sources

Notes

Must hold an unencumbered nursing license prior to start.

Work Experience :

Required : A minimum of 3 years Related Experience

Physical Demand s :

• Sit : Frequently (34-66%)
• Stand : Occasionally (5-33%)
• Walk : Frequently (34-66%)
• Stoop / Bend : Occasionally (5-33%)
• Reach : Frequently (34-66%)
• Crawl : Not Applicable
• Squat / Crouch / Kneel : Occasionally (5-33%)
• Twist : Occasionally (5-33%)
• Handle / Finger / Feel : Continuously (67-100%)
• See : Continuously (67-100%)
• Hear : Continuously (67-100%)

Weight Demands :

• Lift -Floor to Waist Level : Medium (20-40 pounds)
• Carry : Medium (20-40 pounds)
• Push / Pull : Medium (20-40 pounds)
• Slide / Transfer : Medium (20-40 pounds)

Working Conditions :

• Indoor : Continuously (67-100%)
• Outdoor : Not Applicable
• Extreme Temperature : Not Applicable

Driving Requirement Definitions :

• Professional Drivers : Persons who drive as their main responsibility OR transport passengers or hazardous materials.
• Frequent Drivers : Persons whose main responsibility is not driving, but drive daily or almost daily.
• Occasional Drivers : Persons who drive from once per month to as frequently as once per week.
• Infrequent Drivers : Persons who are generally not expected to drive.

Driving Requirement for this position :

Occasional DriverReference ID : R4469