Rooms Controller

Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home.

Located minutes away from some of the city's most renowned attractions, Nashville is never short on things to see and do.

Welcome to our kind of Southern Hospitality.

Loews Nashville Hotel at Vanderbilt Plaza is proud to announce we've been named to the 2024 TopWorkplaces list! If you're looking for a work environment that is genuinely Nashville, and soulfully inspired the Loews Nashville Hotel at Vanderbilt Plaza on West End is the perfect place for you! Join our family of team members to be a part of a dynamic work culture and enjoy these amazing at work perks :

Competitive wages

Paid vacation after 6 months of employment

Paid sick time and holiday pay

Health & well-being benefits after 60 days of employment

401(k) with employer matching

Free onsite parking and discounted bus passes

Complimentary meals

Discounted hotel stays

Career development programs and tuition reimbursement

Community volunteer opportunities

Oversees the friendly, professional, and efficient registration and account settlement of hotel guests commensurate with the demands of a world-class resort by providing support to the Front Desk Agents & Management.

Serves as a liaison between the Front Office Agents, and Front Office Management, Housekeeping, and Engineering.

Essential Functions and Responsibilities

Oversees the friendly, professional, and efficient registration and check-out of hotel guests, including assisting the Front Desk during peak periods

Assists Front Desk Agents in satisfying guest requests and resolving guest complaints

Trained and skilled to perform all Front Desk, Reservations, and Star Service functions as needed based on operational demands

Prints occupancy, arrivals departures, and back-up reports on a timely basis

Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided

Block relocated guests who will be returning to the hotel

Communicates all special requests to Housekeeping

Coordinates with Room Service to ensure accurate and timely amenity deliveries

Monitors and ensures completion of all room changes

Check for duplicate reservations on a daily basis

Monitors clearing of all due-outs, Express Checkouts, no-show's, Pre-Registered guests

Process applicable charges for late check-outs (12pm)

Checks the status of all Out-of-Order rooms on a daily basis

Monitors availability of showrooms for the Sales & Conference Management departments

Reviews group resumes to verify group billing procedures, VIP's and special requests

Responsible for conducting daily line-ups

Monitor arrivals to ensure that rooms are ready by check in time

Clear departures by working closely with Housekeeping Department

Ensure all guest departure calls are done a daily basis

Accurately report guest needs and problem resolution

May interact with customers in person, as well as other departments.

Must be able to handle multiple tasks at once with attention to detail

Ability to work independently

Excellent people skills.

Assist with the preparation of remote' and reserved' registration and check-out of groups

Prints group no-show, in-house, and arrivals report on a daily basis

Answers telephone expediently and addresses complaints, problems, special requests and non-related desk questions, making sure to log phone complaints and requests

Familiarity with daily hotel occupancy reports, status of available rooms, etc.

Monitor room category and bedding availability, up to three days in advance, in order to prevent overbooking

Monitors rollaway, microwave and other amenity requests up to seven days in advance in order to ensure availability, and accurate billing was completed

Monitor all Master accounts to ensure that they are checked-in and extended as required

Ensures adherence to all Loews Hotels Star Service standards

Other duties may be assigned as business demands

Supportive Functions and Responsibilities

Maintains clean and excellent condition of Rooms Control & Back Office area and equipment

Maintains proper stock of all supplies in Back Office Area

Executes emergency procedures in accordance with hotel standards

Notifies appropriate individuals and departments of any problems or unusual matters of significance

Attends all appropriate hotel meetings and training sessions

Is polite, friendly, and helpful to guests, employees, and management

Promotes and applies teamwork skills at all times

Complies with all hotel standards, policies, and rules

Complies with safety regulations and procedures

Remains current on hotel information and changes

Qualifications

Excellent communication skills - oral and written

Excellent guest service skills

Knowledge of computer programs utilized in property management

Able to work a flexible schedule, including weekends and holidays

Experience :

Minimum one year experience as Front Desk Agent at a comparable quality property preferred

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.