Residential Support Specialist Split Shift

THE SALVATION ARMY

North and Central Illinois Division

JOB DESCRIPTION

JOB TITLE : Residential Support Specialist (RSS), Split Shift 2

nd

& 3

rd

LOCATION / DEPT : Bloomington, Illinois Corps - Safe Harbor Center

REPORTS TO : Residential Services Director

PEOPLE MANAGER : No

FLSA CATEGORY : Part Time, Non-Exempt. 20 hours per week.

PAY GRADE : 202

PAY RATE : $15.75 - $18.90

WHO WE ARE

At The Salvation Army, we are dedicated to "Doing the Most Good". We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for youth after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless. The Salvation Army North and Central Illinois Division provides these services to people in need.

JOB SUMMARY

Responsible for providing program oversite in supporting the daily management of operational needs and service delivery for individuals accessing emergency shelter services. Conduct new intakes, enter data into the Homeless Management Information System (HMIS) and assist in meeting the basic needs of all program participants.

Expected hours - additional hours may be available or required in emergent situations.

Monday 10 : 30 PM - 6 : 30 AM

Tuesday 10 : 30 PM - 6 : 30 AM

Saturday 5 : 30 PM - 10 : 30 PM

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Answering the telephone; providing assistance and information as needed
• Document daily activity in logbook
• Document rule infractions through incident reports
• Coordinate and offer assistance to volunteers as they serve meals
• Ensure that meals are prepared according to health department standards
• Receive and document donations and gifts received
• Maintain volunteer log and paperwork associated with volunteers
• Review log entries since the last time worked for pertinent information
• Attend staff meetings as scheduled
• Determine client eligibility by verifying eligibility list and clearance card
• Conduct intake paperwork on new clients.
• Assign clients to an appropriate bed
• Conduct bed checks periodically after curfew
• Check clients in and out of the building
• Pack client belongings
• Ensure the safety of clients
• Enforce program guidelines and policies & procedures
• Contact appropriate agencies when crisis intervention is needed
• Prepare and serve dinner meals when not prepared by volunteer groups
• Remain on duty if there is a problem with the oncoming shift (sick employee) or until another staff member arrives.
• Prepare and serve breakfast meals when not prepared by volunteer groups
• Ensure the building is clean and sanitary at the end of a shift
• Complete laundry by the end of shift
• Clean restrooms as needed
• Other duties as assigned by the Resident Services Director or Corps Officer(s)

Administrative Expectations

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

Education :

High School Diploma or equivalent, significant related experience may be considered in lieu of a degree.

Experience :

A minimum of three years knowledge and work experience related to Social Services and supporting others is preferred. Familiarity with local community resource is a plus.

Skills / Abilities

COMPETENCIES

LIMITATIONS

PHYSICAL DEMANDS / WORK ENVIRONMENT

REPORTING RELATIONSHIPS

PERFORMANCE MEASURES

POSITION LIMITATIONS