Program Manager- Community Support Program

Job Title : Program Manager POSITION : Program Manager 1 DIVISION : Community Support Program (CSP) DIRECTLY RESPONSIBLE TO : CSP Director of Residential Programs DESCRIPTION OF POSITION : The Program Manager is responsible for overseeing the day-to-day operations of the facility.

This position ensures oversight and safety of the residents, supervision and direction of the direct support staff, and ensures the facility meets the Department of Licensing and Protection regulations for licensed facilities.

This position is a full-time benefit eligible position. Flexible schedule, some nights and weekends may be required. SPECIFIC DUTIES AND RESPONSIBILITIES : Oversee the care and treatment for residents in a therapeutic residential setting.

Focus on client centered treatment, harm reduction, and foster an environment of acceptance and change. Provide support and supervision to direct care staff in conjunction with current best practices including but not limited to, trauma informed care, motivational interviewing, contingency management, stages of change and other dual diagnoses.

Oversight of physical plant in accordance with established regulations as set by the Division of Licensing and Protection or other authorities.

Act as the manager of record with Division of Licensing. Advocate for and communicate treatment needs of residents and concerns to providers as necessary, including necessary transport (in own personal vehicle) for community outings and medical appointments as needed.

Attend treatment team, residential leadership and program meetings as necessary. Manage administrative tasks such as scheduling, review and approve staff timesheets and work-related expenses, coverage of unstaffed shifts, petty cash, supply ordering and training of new staff.

Other duties as assigned by manager. QUALIFICATIONS : Education : Associate’s degree in human services or related field or three (3) years of general experience in a human services related field.

Bachelor's degree in human services or related field preferred. Requirements : Ability to manage situations of increasing complexity and rapidly changing priorities.

Excellent verbal and written communication skills. Able to communicate with diverse range of individuals including clients, family members, community members, etc.

Able to diffuse escalated interactions using industry best practices. Experience managing staff with on a 24 / 7 365 schedule both in person and virtually.

Willingness to work flexible hours. Clean driving record and access to safe, reliable, and insured vehicle for work related travel required.

Able to navigate an office setting with or without accommodations. Able to walk up to one mile in one continuous session without accommodations.

Able to drive in community settings without accommodations. Able to lift and carry up to 50 pounds without accommodations.

WHAT WE OFFER : Competitive salary and opportunities for overtime, if desired. Generous medical, dental, vision, life and accident insurance WCMHS covers 82.

5 92% of premium costs. Matching 403(b) match begins at 4.25% and increases based on years of service. Employee assistance plan.

Generous sick and vacation accruals. Full- and part-time regular positions receive 12 days’ vacation and 12 days sick time annually - prorated based on standard hours.

12.5 paid holidays annually. Mileage reimbursement for agency related travel. Fun and engaging environment and the ability to give back to the local community. EOE Powered by JazzHR