IT Service Desk Analyst

Overview :

At Ernest Health, we provide specialized medical and rehabilitative services to our patients through our rehabilitation and long-term acute care hospitals.

We treat patients who often are recovering from disabilities caused by injuries or illnesses, or from chronic or complex medical conditions.

We strive to attract, retain, develop, and empower our employees, supporting them in their professional growth with career advancement opportunities and a path to success within our organization.

We are seeking an IT Service Desk Analyst to join our team!

As a participating hospital of Ernest Health, our patients are family. Healthcare is constantly evolving, and our growing organization is devoted to ensuring that each person in our care feels safe.

Our world-class team of driven, passionate healthcare professionals is always focused on service excellence and providing top quality care at the bedside.

Employees are our priority. We are passionate about patient care and consider it a privilege to be able to provide services to patients and their family members.

Ernest Health provides a variety of benefits to all our employees including :

PPO and High Deductible Medical Plan options

FSA and HSA (with employer matching) options available

Dental and Vision coverage

401K with employer matching

Life insurance

Short-and-long term disability

Pet insurance

Employee Assistance Program

Wellness Program

Tuition and Continuing Education reimbursement

Earned Time Off

Full-Time and Part-Time Clinical positions are also eligible for :

Clinical Career Ladder levels

Nursing Preceptor Programs

PCT Career Path levels

CRRN or CCRN Certification Pay

Qualifications : Required Skills :

Required Skills :

High School Diploma or GED; Associate’s Degree preferred.

Prior Help Desk / Service Desk Support experience required.

Windows Laptop or Desktop support experience required.

Windows based printer installation / troubleshooting experience required

Experience with Microsoft office, Outlook and Active Directory accounts preferred.

Service Desk + or Help Desk Certificate preferred.

Additional Qualifications / Skills :

Demonstrates ability to work with users of varied positions to provide highly effective support and problem resolution skills.

Customer focused, troubleshooting skills.

Demonstrates general computer skills including : data entry, word processing, email, and record management.

Effective organizational and time management skills.

Outstanding written and verbal communication skills.

Punctual and Regular Attendance.

Ability to maintain proper levels of confidentiality.

Ability to work closely and professionally with others.

Responsibilities :

Responsible for supporting the Ernest Service Desk function to provide support for our customers, including Ernest Hospital Staff, Employees, Vendors and other supporting staff (vendors and consulting medical staff).

This position will be responsible for problem identification, issue documentation, communication with customers and other IT support staff to resolve IT hardware / application issues.

This position will also be responsible for user / hardware requests to initiate the fulfillment of Ernest staff requirements.

The service desk analyst will serve as the primary point of contact for the documentation and resolution of tier one issues and will need to have exceptional customer service / communication skills.