Director / Associate Director, Client Success Pharma Client Programs

Job Description

Job Description

Description : Director / Associate Director, Client Success

About Gifthealth

Gifthealth is a patient access solution that unifies the prescription journey from provider to patient—combining access, fulfillment, and patient services into one frictionless, branded experience.

Our Digi+Hub model merges digital pharmacy speed with flexible hub services, helping more patients get on therapy faster, stay on therapy longer, and deliver better outcomes for brands and providers alike. Gifthealth operates dispensing pharmacies and a nationwide partner network to deliver consistent on-therapy outcomes at scale.

About the Role

In this client leadership role, you will own the day-to-day client relationships for one of our largest manufacturer direct-to-patient programs, ensuring operational excellence while driving initiatives that enhance the pharmacy delivery model.

In this high-impact role, you will coordinate across internal teams, clients, and multiple partner organizations to deliver an integrated, compliant, and high-performing program. Serving as the central point of accountability for program delivery, governance, and client satisfaction, you will lead initiatives that optimize performance, and elevate both the patient and client experience.

Title will be determined based on candidate experience and qualifications.

Key Responsibilities

• Serve as the primary point of contact for the client, managing day-to-day relationships and ensuring program excellence.
• Coordinate cross-functional teams—including Operations, Clinical, Product, Engineering, and Data—and external partners to ensure seamless, compliant program delivery aligned with regulatory standards, internal policies, and client expectations.
• Identify and influence initiatives that strengthen program performance, improve operational efficiency, and elevate the patient and client experience.
• Monitor program metrics and KPIs, analyze trends, and implement solutions to optimize outcomes.
• Serve as a subject matter expert on direct-to-patient pharmacy programs, sharing best practices and guidance across the organization.
• Lead continuous improvement efforts to enhance patient access, adherence, and overall program impact.

Qualifications

Desired Attributes

Our Offer to Ensure You Choose Gifthealth

Work Environment

Employment Classification

Status : Full-time

FLSA : Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel.Gifthealth reserves the right to modify job duties or descriptions at any time.

Requirements :