Bilingual Sales & Customer Service Specialist, Hybrid

Job Description

Job Description

Company Overview :

FOH® offers an environment where entrepreneurial spirits are given the opportunity to grow without limits in a culture where you can influence the company's path.

We are guided by our inclusive team, culture, commitment to sustainability, and diversity.

DEI Workplace™ Certified 2024 & 2023 Most Family Friendly Employers™ 2024 Best Workplaces in Manufacturing & Production™ 2023 Best Dog-Friendly Company 2021 Great Place to Work® Certified 2018-2020 Best Workplaces in Manufacturing & Production™ 2020

Position Summary :

The International S ales & Customer Service Specialist is part of the International Sales & Customer Service Team. This role contributes to the success of the company by developing and optimizing partnerships with sales managers, business partners and other supporting departments through exceptional, solution-oriented service.

The Specialist supports our vision by processing all orders, assisting with inquires, and overseeing various administration within assigned accounts.

Additional Information :

This is a permanent, full-time hourly position, at $18.50 an hour (Non-exempt)

An ideal candidate must be fully bilingual - in Spanish and English- both verbally and in writing.

• Our Headquarters office is located at 7630 Biscayne Blvd., Miami, FL 33138
• This role participates in our hybrid schedule
• Hybrid Schedule : Monday & Friday; 2 days working remotely. Tuesday, Wednesday & Thursday; 3 days working in the headquarters office.

Major Duties Include :

• Demonstrates high energy and ownership towards supporting the Field Sales Team (FST) and their corresponding accounts
• Oversees the internal account administration of a variety of international accounts and regions
• Resolves any issues in a timely manner as it relates to assigned accounts including returns, damages, purchase order discrepancies, etc.
• Accurately processes samples and orders via SAP Business One software for assigned accounts and helping with other accounts as needed
• Filters phone calls from the general queue, providing excellent customer service and information (e.g. inventory levels, pricing, product information, representation information, etc.)
• Coordinates VIP treatment of custom orders & special projects with minimum supervision from beginning to end
• Responds to all communications and inquires within 24 hours
• Works in tandem with other team members to ensure business partner efficiencies and results
• Assist with Shipping team with all export documentation
• Collaborate with Supply Chain teams on special projects or orders to ensure order fulfillment
• Collects full pre-payment on all international orders, unless credit terms are pre-approved by Finance department
• Ensures all sales orders reflect accurate currency
• Translates any documentation or email conversations from Spanish to English, as needed
• Records personal daily punches and approves accurate bi-weekly time and attendance records
• Actively participates and engages in all one-on-one and group meetings
• Performs other duties as assigned
• Promotes our FOH® Culture in all interactions

Education, Experience & Computer Skills :

• College degree preferred
• College degree preferred
• Minimum 2+ years’ experience in customer service in inside sales, B2B, customer services in an office environment, or hospitality
• Minimum 2+ years’ experience in inside sales, B2B, customer service in an office environment, administrative or field-related experience
• Experience with communicating by email to customers / business partners in both English and Spanish
• Experience working with international shipments and export documentation with freight forwards a plus
• Proficient in all Microsoft Applications, Outlook and Excel
• Familiar with Adobe Acrobat PDFs
• Familiar with ERP systems, SAP Business One preferred

Skills Needed for Success :

• Communicate with excellence and clarity both verbally and in writing in English and Spanis
2 days ago