Senior Network Support and Automation Analyst - 14018

RESPONSIBILITIES

• Implement, maintain standards and procedures to protect the integrity and availability of information systems data network.
• Provide 3rd level operational network support, including the implementation of both hardware and operating systems per the network policy across 55+ locations
• Provide a timely response to approved business unit, developer and administrator community requests for assistance including project support.
• 24-hour on-call support for scheduled changes and to resolve data network problems / issues.
• Verifying organizational compliance with established policies and procedures
• Health and daily monitoring of data network equipment, these may include Ethernet switches, routers, firewalls, load balancers, domain name servers, virtual private network appliances and network monitoring tools.
• Advance functionality within the network automation, simulation and automated validation solutions - Ansible, NetMiko, Terraform, Python, Cisco CML, GNS3, etc
• Ensure the life cycle of network infrastructure is maintained and optimized. This starts with determining the design, collecting requirements and proposing a solution and continues to ensure that regular operational tasks like patching are done leveraging best methods like automation, culminating with ensuring the hardware is replaced through a managed end of life process.
• Drive a continuous improvement process to identify opportunities to eliminate waste and improve processes
• Inform management of critical issues that may affect clients or the infrastructure and provides recommendations for mitigation.
• Work with network product vendors and Enterprise Architect and Network Team Lead to implement network improvements and new data network products and technology.
• Involved in troubleshooting a wide range of issues including electronic data traffic, network security, domain name servers, network load balancing, virtual private networks, local area networks, wireless local area networks and firewalls.
• Interface and support incident resolution with 1st and 2nd level support teams with all network problems.
• Analyze and understand the organization's environment and architecture, proposing solutions to meet customer requirements
• Audit third-party providers for compliance with network support and implementation policies as needed.
• Maintains required documentation for all data network activities.
• Troubleshoots complex network issues within prescribed service levels.

REQUIREMENTS

• Bachelors Degree - preferably in Computer Science or a related discipline
• Understanding of core IT concepts including networking and access control
• Strong written and verbal communication skills
• Cisco CCNP (Routing and Switching or Data Center) and proven experience with Cisco Networks
• WAN Technologies (MPLS), Routing Protocols (Deep knowledge of BGP and OSPF) and supporting technologies (eg BFD)
• Experience with information security management frameworks such as ISO 27001, ITIL, NIST 800-53, CIS
• Cisco CCIE - Routing and Switching (Desired) / Arista ACE
• Network Automation and Simulation Experience - Ansible, Python, GNS3
• Broad experience in full stack support environment, able to troubleshoot problems affecting a variety of operating systems both server and workstation
• 5+ years of experience implementing and managing enterprise firewalls with a specific focus on next-generation feature implementation
• End-user VPNs - SSL, ESP, host posture checking
• Proxies - PAC, forward, reverse, tunnel / gateway
• Root Cause Analysis and Problem Solving- creating options and solutions
• Continuous Improvement - perpetually looking for a better way
• Analytical Thinking- using logic and reason
• Persuasion / Motivation- moving others to action
• Customer Focus
• Technical Documentation

PREFERRED REQUIREMENTS

• 10+ years of experience designing and implementing enterprise network and security systems
• Experience in Data Networking
• Administration and Configuration - Palo Alto PCNSE, ZScaler ZCCA-IA, Fortinet NSE4, Pulse PCS
• Palo Alto, FortiNet, Cisco ASA and FirePower firewalls
• Arista and Cisco Ethernet Switches
• Cisco and Juniper Routers
• Infoblox IPAM and DHCP
• Demonstrable hands on knowledge of Cisco Networks, including Switches, Routers, Wireless, ISE
• Hands on knowledge of F5 Networks, Load balancer (LTM, GTM, Vipron).
• Hands on knowledge of WAN Optimization and SDWAN.
• Hands on knowledge of Infoblox, including Domain Name Server / DHCP / IPAM.
• Linux experience
• Hands on knowledge of NetScout and Wireshark to capture and interpret TCP / IP packets to identify problems in the network environment.
7 days ago