Client Services Support Coordinator

Client Services Support Coordinator

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Primary Purpose Of The Role : To provide operational and administrative support to the QA department in support of Quality Audit activities.

Essential Responsibilities May Include :

• Manages field data : Tracks auditor data deliverables. Processes data. Enters data. Reviews and proofs data for accuracy. Follows up with auditors as needed.
• Communicates with Field Auditors, Client Managers, clients, in-house contractors and other departments to support project activity : Communicates project assignments. Communicates updates on projects. Responds to questions. Follows up on missing materials and expenses.
• Plans, coordinates and executes project activity with client managers.
• Prepares project instructions : Creates project instructions. Posts field auditor instructions to Sedgwick site. Prints, packs, ships, and emails materials and instructions to auditors. Participates in auditor trainings.
• Monitors project activity : Provides daily updates to client manager. Modify activity if required. Provide client updates.
• Manages auditor expenses : Reviews and approves expenses. Monitors outstanding expenses and open advances. Follow-up with auditors as needed.
• Completes field auditor ratings.
• Performs general administrative duties.

Additional Functions and Responsibilities :

Qualifications :

Education & Licensing : Bachelor's degree from an accredited college or university preferred.

Experience : Two (2) years of excellent support experience in a customer service / professional environment, or equivalent combination of education and experience required. Food, beverage, HBA or retail consumer goods experience a plus.

Skills & Knowledge :

Work Environment :

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical : Computer keyboarding, travel as required

Auditory / Visual : Hearing, vision and talking

Taking Care Of You :

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.