Front Desk Supervisor

Q Center is looking for a Full Time Front Desk Supervisor to join our team!

Job Summary

The Front Desk Supervisor is responsible for assisting the Director of Guest Services as well as the Guest Services Managers while providing attentive, courteous and efficient service to all guests.

This position would multitask and prioritize departmental functions to meet deadlines. The Guest Services Supervisor would also help facilitate 15 -20 programs with various sizes by being cognizant of demands and length of stay.

The schedule for this position varies, and will include days, afternoons, evenings, and weekends.

Starting rate for this position is $22.00 / hour

Benefits

• Paid time off
• 401(K) with employer match
• Holiday Pay
• Medical, Dental and Vision Insurance with Wellness Credits
• Employee Assistance Program
• Basic Life, AD&D
• Disability Benefits
• Employee Meals

Education & Experience

• High School diploma or equivalent required.
• At least 2 to 3 years of progressive experience in a hotel or a related field required.
• At least 1 to 2 years' experience in supervisory role is required.
• A general knowledge of Opera and Passkey operating system is preferred.

Physical Requirements

• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Fundamental Requirements

• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow employees.
• Conduct meetings according to Q Center standards as required by management.
• Monitor all VIP and special guest requests.
• Review Front Office log and Trace File daily.
• Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
• Keep immediate supervisor fully informed of all problems or matters requiring his / her attention.
• Monitor proper operation of the PBX console and ensure that employees maintain Q Center Standard Operating Procedures in its use.
• Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
• Be familiar with all in-house groups.
• Be aware of all oversell dates.
• Follow and enforce all Q Center credit policies.
• Maintain radio contact with the Department Staff and other Departments throughout shift, responding to all inquiries in a timely manner using proper etiquette.
• Maintain and monitor "Lost and Found" procedures and policies according to Q Center standards.
• Assist the Guest Services Manager in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).
• Have knowledge of and assist in all emergency procedures as required.
• Oversee and ensure that all guests are checked in / out in a friendly, efficient and courteous manner.
• Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
• Responsible for issued house bank.
• Be able to perform all duties of Guest Services Agent and assist at front desk as required by management.
• Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
• Answer all guest inquiries in a timely and professional nature.
• Be involved in departmental meeting, planning and execution.
• Help maintain productivity levels at or above budgeted standards.
• Assist in training and cross training of new hires and current employees on a regular basis.

The Q Center :

Q Center is more than a conference center - it's an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service.

As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas.

One thing is for sure - food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations.

Q Center isn't just for business meetings and conferences - our multi-talented team and event space makes us one of the Midwest's premier special event venues!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

EEO is the Law Supplement Notice Pay Transparency

If you require a reasonable accommodation to complete an application, please email your request to [email protected] and provide the job title to which you are applying.