Title : AV / Desktop Tech Support Analyst
Location : Richmond, VA 23219 (100% Onsite)
Duration : 6+ Months Contract (with a possible extension)
Job Description :
- 100% ONSITE daily M-F 8 - 5pm and needs local Richmond, VA
- The candidate must possess a valid driver’s license and have a clean driving record
- The candidate must bear expenses on their own, no reimbursement will be provided by the agency.
- As an AV technician, you will be responsible for setting up, using, organizing, and installing media equipment such as projectors, microphones, video monitors, and sound boards.
- You should have advanced knowledge of audio and video equipment, including video conferencing equipment and services. Excellent troubleshooting and customer service skills are required.
The IT AV / Desktop Support Technician position entails :
- Provides on-site and virtual technical support for VTC conference and other web conferencing platforms, troubleshooting of AV / VTC issues and audio / video conferencing related issues working directly with customers as well as other internal technical resources.
- Schedules, sets up, and monitors point-to-point, multi-point, dry run, and ad-hoc audio / video conferences.
- Performs video camera, live stream and audio recordings.
- Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences.
- Sets up and operates audio systems for live events and ceremonies, and assists video production.
- Conducts site surveys to establish AV / VTC equipment customer requirements.
- Sets up and installs permanently installed conference room displays and video conferencing equipment.
- Perform administrative tasks such as inventory tracking, checklists, forms, etc.
- Provides on-site and virtual desktop support for in house Electronic Bulletin Board computers.
- Must be able to lift and / or carry no more than 50 pounds of AV / VTC equipment.
- Job requires some travel and overnight stays.
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