Technical Writer - Business Analyst - Jersey City Location NJ, United States Posted on 04/26/20[...]

Technical Writer - Business Analyst - Jersey City Location

NJ, United States

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.

Job Description

Job Responsibilities :

Documentation : Collaborate with product owners, support specialists, trainers, and engineers to produce high-quality technical documentation for our products and services.

This could include user guides, technical API documentation, FAQs, system manuals, technical specifications, training materials, and more.

Product Support : Work closely with our product and development teams to translate technical specifications into user-friendly, understandable content.

Play a key role in the product design process by ensuring user-centricity in the documentation.

• User Support : Develop documentation to aid our support specialists in troubleshooting and resolving issues. Create resources such as knowledge base articles and troubleshooting guides.
• Training Material Development : Assist in the development of effective training materials for clients. This includes writing scripts for video tutorials, creating slide decks for webinars, and drafting handouts for in-person training sessions.
• Quality Assurance : Review documentation to ensure it is clear, concise, and user-friendly. Perform ongoing updates to existing documentation to ensure they remain accurate and relevant.
• Continuous Improvement : Ensure the flow of improvements from Support to Documentation updates to Training Material updates is working smoothly and accurately.

Required Qualifications, Skills, and Capabilities :

• Bachelor's degree in a relevant field (e.g., English, Communications, Technical Writing, Computer Science) preferred
• Minimum 3 / 6 years of experience in technical writing, ideally within the financial sector
• Proven ability to understand and explain complex technical concepts concisely
• Exceptional writing, proofreading, and editing skills, e.g., with release notes or API documentation
• Strong research skills, able to quickly grasp new concepts and technologies
• Experience working with documentation tools like Microsoft Office Suite, Adobe Suite, and Confluence
• Ability to manage multiple tasks and projects simultaneously in a fast-paced, collaborative environment
• Experience with content management systems (CMS) such as DITA, Adobe Experience Manager, MadCap Flare, Office Suite, etc.
• Experience with markdown and markup languages such as DITA, HTML, XML, CSS
• Strong conversational knowledge of technology principles, including APIs, Swagger, SDKs, authentication, programming languages, and version control.

Preferred Qualifications, Skills and Capabilities :

• Working knowledge of Jira and / or Jira Align as well as document version control systems
• Familiarity with technical writing standards and style guides.
• Excellent organizational skills with strong attention to details
• Good interpersonal and communication skills with the ability to handle constructive criticism and feedback
• A self-starter who can work independently, but also collaborate effectively with teams in an agile setting

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