Processing Salesperson (83-0010548)

Family of Companies

Siskin Steel & Supply Company Inc.

Job Summary Responsible for maintaining and developing customers while representing Siskin Steel & Supply in the selling of Steel, Aluminum, and Stainless. Job Function

• Work closely with Outside Salesperson, meet or exceed Sales and Gross Profit objectives.
• Must be extremely knowledgeable with Siskin’s products, processes, and procedures.
• Become familiar with mill tolerances and Siskin’s cutting schedules.
• Utilizing the telephone with proper etiquette foster positive business relationships by building goodwill and developing account rapport with Siskin customers.
• Accurately write up sales orders with correct product description, code, quantity and delivery.
• Knowledge of Quality Assurance Program and procedures.
• Quote prices from established pricing matrix for all stock items. For large volumes and / or non-stock items, obtain prices and delivery from Sale Manager and / or Marketing.

Relay competitive price information to Marketing.

• Professionally handle all customer complaints, including initial documentation for authorization of returned goods (RGA’s).
• Assist in the preparation of customer profiles. Include such things as : customer’s name, address, telephone number, purchasing agent, products purchased, key employees and other relevant customer information.
• Actively use Call-Out solicitation to increase sales by : qualifying sales leads, activating dormant accounts, contacting small / marginal accounts, and telephoning those accounts that are geographically difficult to physically visit.
• May be required to visit major accounts with Outside Salesperson.

DAILY TASKS

• Answer phones promptly
• Write orders clearly
• Code orders correctly
• Match confirmations daily
• Check deliveries / non-deliveries every A.M.
• Advise customers when orders are not shipped on time
• Expedite orders and back orders
• Price quotes using customer set up or as directed by the manager
• Furnish copies of quotes to Outside Salesperson
• Follow-up on quotes next day
• Handle complaints; advise management where problems may exist
• Pull tickets with pricing errors for credits
• Furnish proof of deliveries when questioned
• Write RGA’s
• Coordinate non-stock items with Sales Manager
• Coordinate large inquiries with Sales Manager
• Keep record of top customers and their purchases
• Use Call-Out solicitation
• Make periodic calls on top accounts with Salesperson

Non-Essential Functions :

Not required to visit the plant to confirm material.

Interface with & Equipment Used :

• General Sales Manager CRT Terminal
• Inside Sales Manager electronic calculator
• Branch or District Manager
• Marketing personnel
• Product Group personnel
• Credit personnel
• Purchasing personnel
• Order Entry / Invoicing
• Traffic personnel

Required Skills

• High School diploma / GED required, Bachelor degree preferred.
• 1-2 years required experience with Auto Cad, ability to read drawings, and schematics.
• 1-2 years preferred experience in Fabrication, Mechanical, Industrial, Robotics, or CNC Programming.
30+ days ago