Job Title : Help Desk Specialist
Location : Salem, OR
Duration : Contract
Job Description : Customer Assistance
Customer Assistance
- Provides level 1 and occasional level 2 user support for end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile devices) to support efficient and effective business functions.
- Receives and responds quickly to user or technology issues (e.g. user or team member reported technology problems, concerns, questions, requests) to deliver responsive technical support and communication.
- Requests additional information to ensure that problems are fully understood and that customers feel heard.
- Analyzes issues and, if possible, resolves matters immediately to meet customer needs.
- Thoroughly document issue details, troubleshooting steps are taken, and resolution is taken to build a technical support knowledge base, support reporting metrics, and allow issue follow-up.
- Independently manages workload and shares anticipated resolution timelines when additional work is required to ensure that issue follow-up occurs and that customers are informed.
- Identify likely next steps for resolution and route issues to appropriate team members when escalation (e.g., level 2 or 3 support, complaints) or transfer is required to facilitate seamless support transition.
- Contact hardware, software, and service vendors for troubleshooting, support, or warranty requests to address issues.
- Assists with technical training to ensure that agency staff are prepared for changes and can use tools effectively.
- Provides subject matter expertise, serving as a willing source of knowledge and a change champion.
- Diagnoses and troubleshoots technical and business process problems to resolve issues quickly.
Operations
- Monitors end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile devices) to quickly address performance, security, or usability problems.
- Configures, installs, and maintains end-user technology to ensure that technology is current, secure, supported, licensed, and aligned to agency and enterprise technology standards and reference models.
- Assists in maintaining an inventory of all IT assets, including physical assets, licenses, and subscriptions, to support informed IT planning and decision-making.
Help Desk Specialist
Job Title: Help Desk Specialist. ...
Help Desk Manager & Training Specialist - (Relocation to India) - Virtual/Remote
As a Help Desk Manager, the candidate should manage the daily operations of HSI Client's help desk. Manage the daily operations of our help desk. Develop and implement procedures for effective help desk management. Minimum 2 years of experience in a help desk or technical support role. ...
Help Desk Analyst
The primary purpose of this position is to provide internal service desk support services. This includes the provisioning, setup, configuration, and continued administration and support of end-user technology such as desktop computers, laptops, mobile phones, peripherals, and software. ...
Boiler/Hydronic Tankless Technical Support Specialist
What does a Technical Support Specialist do at Rinnai?. Provide phone support in the service, installation and troubleshooting of all Rinnai product. Ensure the identification, documentation, and resolution of quality/performance issues; Support in the repair and/or failure analysis of product retur...
Desktop Support Technician
Looking for a Desktop Engineer to support all IT desktop software and hardware issues for a healthcare facility. TEKsystems has an urgent need for a Desktop Support Engineer for our healthcare customer in the surrounding Salem, OR area. Desktop support 3-5 yrs t-shooting. ...
Help Desk Analyst I
Assists in developing and refining desktop installation processes and images to facilitate quick deployment of desktop systems and assure appropriate software license distribution. The primary purpose of this position is to provide internal service desk support services. This includes the provisioni...
Student Intern, Help Desk Support *Remote*
Providence is calling a Student Intern, Helpdesk Support who will:. Offer tier 1 IT support to end users via phone, email, helpdesk ticketing, and messaging. Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can ...
Salesforce Admin. / Tier II Technical Support Specialist
For each opportunity identified, the Tier 2 Specialist will work collaboratively with software engineering and/or TAG operational support to predict a failure and prevent the initial incident from reoccurring. Extensive verbal and written communication skills for a variety of audiences (both technic...
Help Desk Analyst
Conducts research and analysis on desktop hardware and software products to justify recommendations and support purchasing efforts. Applies desktop and laptop images to new systems and as needed, refreshes a system. ...
Student Intern, Help Desk Support *Remote*
Providence is calling a Student Intern, Helpdesk Support who will:. Offer tier 1 IT support to end users via phone, email, helpdesk ticketing, and messaging. Facilitate the transfer of escalated (tier 2) IT support requests to the appropriate team(s). ...