Front Desk Clinical Receptionist

Position Focus :

Provides high-level administrative and clerical support to an assigned Disease Team of the Yale Cancer Center (YCC) at Smilow Cancer Hospital.

Under limited supervision and exercising independent judgment and initiative, assist with the coordination of outpatient clinical activities of the team.

Essential Duties

1. Answers telephone calls and assess urgency of call. Provides assistance or directs caller to appropriate person, contacting physician / nurse directly for urgent needs.

Provides assistance to other receptionists in screening patient calls. 2. Provides specialized information related to section, policies, procedures, insurance and services.

Assists patients with the completion of forms. 3. Builds monthly provider master schedules and clinic calendars from established sources and verifies provider sessions worked.

Modifies master schedules to accommodate time off, extra patients, hospital emergencies, etc. Creates patient bump lists as necessary due to last minute provider call outs.

4. Schedules patient appointments and resolves scheduling conflicts. Notifies patients of changes / cancellations and prioritizes urgency of appointments for rescheduling.

May schedule patients into clinical research studies. 5. Receives patients and visitors. Secures names and needs and directs accordingly.

Updates patient information and verifies insurance information, level of services and tracks referrals when necessary. Initiates billing process by completing patient encounter forms and accepts and processes fee for service payments.

6. Books diagnostic tests and specialized appointments for patients at hospitals and other medical facilities and ensures patients are provided with necessary paperwork and specialized instructions for procedures.

7. Schedules surgical procedures for patients. Coordinates available dates for surgery and scheduling of pre and post operative exams and lab work.

Obtains and distributes necessary paperwork and maintains system to track completion. Coordinates surgery schedule changes as necessary.

8. Schedules and coordinates departmental meetings, classes, clinics, conferences, etc. 9. Utilizes computer input and retrieve data.

Merges and manipulates data to generates complex reports. Compiles and maintains clinical and patient statistical data and produces summaries and reports.

10. Keyboards correspondence, clinical information, reports, publicity material, educational handouts etc. Composes general written material.

11. Obtains patient charts, medical records and lab reports and verifies for completeness. 12. Sorts, screens and distributes incoming mail.

Prioritizes and ensures completion of medical forms by clinical staff. Coordinates interdepartmental communication including distribution of medical records and reports.

13. Establishes and maintains filing systems. 14. Maintains inventory of office supplies and educational material. 15. May oversee and instruct support staff.

Ensures adequate coverage of reception desk. 16. Performs additional functions incidental to office activities.

Required Education and Experience

Four years of related work experience, two of them in the same job family at the next lower level, and a high school education;

or two years of related work experience and an Associate degree; or an equivalent combination of experience and education.

Required Skill / Ability 1 :

Demonstrated proficiency with EPIC or similar EMR system. Strong attention to detail. Demonstrated experience with clinical intake.

Required Skill / Ability 2 :

Proven ability to coordinate multiple tasks in a fast-paced medical office with a calm and pleasant personality. Demonstrated proficiency with handling a heavy volume of direct patient interaction.

Proven ability with clinical appointment scheduling.

Required Skill / Ability 3 :

Exceptional and patient-centered customer service skills. References indicating a proven record of exemplary attendance, punctuality and reliability.

Required Skill / Ability 4 :

Highly motivated team player with strong oral and written communication skills.

Required Skill / Ability 5 :

Strong administrative and organizational skills. Excellent critical thinking skills, ability to work under pressure and to exercise good judgment.

Flexibility in covering multiple clinical areas.

Preferred Education, Experience and Skills :

Oncology experience preferred. Prior experience with Cadence.

Weekend Hours Required?

Occasional

Evening Hours Required?

Occasional

Drug Screen

Health Screening

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements.

All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here :

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position.

Employees will be assigned specific job-related duties through their hiring departments.