Internal Consulting Solutions - SVP

Internal Consulting, SVP

The SVP is part of the core member of Citis internal consulting (IC) organization. The key roles of the internal consulting organization are to lead significant programs in partnership with Citis functional and business unit leadership;

to develop Citis approaches and methods; to build change capabilities across Citi; and to engage Citi employees at all levels in transformational change.

The SVP uses methodologies to deliver and support specific Citi operating model and business process improvement projects and programs.

Projects will vary in size, duration, and complexity; will have measurable business value outcomes; and will have senior management to Executive-level sponsorship.

In addition to participating on operating model, process improvement and process transformation projects and programs, the SVP owns specific workstreams to ensure delivery against project objectives, provides support as a thought leader in methodologies relative to process analysis, design, and implementation approaches and methods to be leveraged on projects undertaken by the internal consulting organization.

As such, the individual is expected to support IC Senior Leadership in building the internal consulting teams approach for delivery of operating model, process improvement and process transformation.

The performance of the SVP will be measured by a combination of individual and team metrics including value return on process improvement and transformation projects and programs, stakeholder feedback, and contribution to thought and team leadership.

RESPONSIBILITIES :

Support IC Leadership to scope and launch operating model, process improvement and process transformation projects, applying agile principles, by identifying business needs, validating key pain points, and determining the business case for change.

Use hypotheses development, data analysis / analytics, and process mapping tools and methods to establish project scope and potential value.

Conduct and incorporate research and competitive analysis as required.

Support IC Leadership to devise innovative solutions through leveraging an agile methodology to address process pain points and value opportunities.

Participate in planning and conducting functional and cross-functional working sessions to develop future state process models that address value opportunities.

Support conducting and incorporating leading practice assessments and benchmarking as required.

Participate in leveraging change management approaches and methods and support the assessment of organization capacity and readiness for change.

Use the assessment to work with business leaders to establish an implementation plan for process improvement / process transformation that identifies timing, key projects / initiatives, resources / teams, and change management approach.

Own the development of project plans, including backlogs and user stories, establishment of Steering Team(s), and mobilization and launch of project teams to support operating model, process improvement and process transformation project launch.

Leverage Six Sigma, Lean, DMAIC, and other common process change methodologies and support the establishment of the Citi Productivity Playbook for Process Improvement and Process Transformation.

Help create culture change within Citi. Reduce time to market, boost quality, raise employee morale and become a more adaptive organization.

QUALIFICATIONS :

At least 8+ years of experience in Operating Model, Process improvement and Process Transformation projects for end-to-end processes crossing business areas / siloes within Financial Services, Consulting (strong preference for management consulting experience) or Investment Banking.

3+ years serving as a project / program manager on operating model, process reengineering or transformation projects, using agile methodologies, that delivered demonstrated ROI and which were sponsored by Senior management.

Some experience within Banking and Financial Services or another regulated industry is strongly preferred. Management Consulting experience is required.

Proven capability to support the development / adaption of Process improvement and Process Transformation approaches and methods, and support others on the approaches and methods, as necessary.

Experience with Lean and Six Sigma, DMAIC, or other process change methodologies required.

Familiarity with digitalization concepts and emerging trends as it relates to Process Improvement and Process Transformation and experience integrating technology priorities and requirements into the development of holistic process models and solutions.

Strong written and verbal communications skills

Demonstrated experience creating, owning, and developing PowerPoint presentations and similar forms of communication

Advanced skills in MS Excel, PowerPoint and other data visualization tools

Experience analyzing processes and creating process maps / user journeys

COMPETENCY REQUIREMENTS :

Required Competencies :

o Agile Delivery (preferred)

o Process Mapping and Analysis (six sigma or comparable)

o Process Design Support

o Support Operational KPI Development, Measurement, and Analysis

o Root Cause Analysis

o Support Business Case Development and Tracking

Functional and Business Knowledge (some of the below) :

o Consumer and Institutional Banking

o Risk Management

o Compliance

o Finance

o Human Resources

o Operations

o Technology

CHARACTERISTICS :

Strong ability to identify issues, structure and conduct analyses, organize findings, draw conclusions, identify next steps, and make recommendations with limited guidance

Can work effectively in a team-based collaborative model as well as independently

Thinks business first but quickly grasps and can be conversant in digital technologies and their application to business processes

Innovative and curious, and readily able to think outside of the box

Communicates effectively and impactfully to all levels of an organization, from line workers to Senior Leaders; proficient to expert use of Powerpoint presentation for story-telling relative to the business case for change, the results of analysis, and the plan forward

Self-starter who brings high sense of urgency to assignments and goals

Comfortable with ambiguity and change

Passionate about improving employee and customer experience

Has strong project management skills but deploys a flexible approach to meet the needs of a broad group of diverse stakeholders

Balances analytical and creative abilities

Detail oriented and effective multi-tasker

Job Family Group :

Project and Program Management

Job Family : Program Management

Program Management

Time Type : Full time

Full time

Primary Location :

New York New York United States

Primary Location Full Time Salary Range :

$163,600.00 - $245,400.00

In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

Citi offers competitive employee benefits, including : medical, dental & vision coverage; 401(k); life, accident, and disability insurance;

and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date :

Oct 22, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities.

If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting