Your main tasks include, among others :
- Receive complex customer requests for worldwide time critical transport and emergency logistic services
- Follow up on proposals and thereafter be responsible for a smooth handling and execution of the booked transports
- Identify the customers’ individual requirements and needs using strong communication skills
- Provide our customers with very individualized and tailor-made transport solutions within a limited time frame
- Support the sales team by being the single and operational point of contact for our key account customers
- Give guidance to new colleagues on solving irregularities and the steps to be taken if these take place
- Create handover protocols and communicate irregularities at end of shift towards other worldwide customer service teams
- Perform other tasks and / or projects, as assigned
Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days
To be successful in this role, you will need to have a combination of the below requirements :
- Bachelor's degree desirable
- Minimum 1 year of experience in the field of logistics or freight forwarding
- Knowledge of transport supply chain solutions and logistics flows, operational logistic processes and services mandatory
- Airfreight knowledge is desirable
- Fluency in English language required
- At least 1 other foreign language, preferably German, Dutch, French or Spanish
- Computer skills as expert.
- Experience with MS Office and MS Windows
- Excellent ability to handle stress
- Excellent customer service and customer orientation
- Able to lift up to 70 lbs
- Ability to work constantly with time pressure
- Able to work in shift and weekends
- Must possess a legal work permit in the U.S.
- Willingness to travel
- Must possess a valid driver’s license
- CV / Resume required
- Company will not provide relocation assistance
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