EUC Analyst (930810)

Job Description

Job Description

Company Description

Our operational team members focus on efficiently meeting the needs of our clients across various lines of business. If your passion is to ensure quality care to help our clients live their best life we encourage you to apply today!

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries.

Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers, and community, and partner sites.

Are you passionate about helping others? Don’t miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence!

Job Description

The End User Computing Analyst is responsible for managing and maintaining the desktop environment of a company. This role involves providing high-level support and expertise in managing the end-user computing environment.

This includes troubleshooting hardware and software issues, managing user accounts, deploying and configuring applications, and ensuring optimal performance and security of all end-user devices.

Technical Support

• Provide advanced technical support to end users for hardware, software, and network issues.
• Troubleshoot and resolve complex technical issues related to desktops, laptops, mobile devices, and peripheral equipment.
• Assist with the setup, configuration, and maintenance of end-user devices and software applications.

User Account Management

Manage user accounts and permissions in Azure Active Directory / Entra ID and other relevant systems, including Cloud-based technologies.

Application Deployment and Management

• Deploy, configure, and update software applications and operating systems on end-user devices.
• Ensure compliance with software licensing agreements and organizational policies.

Hardware and Software Maintenance

• Perform routine maintenance and updates on end-user hardware and software.
• Coordinate with vendors for hardware repairs and replacements.

Documentation and Training

• Create and maintain technical documentation, user guides, and knowledge base articles.
• Provide training and guidance to end users on the effective use of technology and software applications.

Security and Compliance

• Implement and enforce security policies and procedures to protect end-user devices and data.
• Monitor and respond to security alerts and incidents involving end-user computing devices.

Project Support

• Assist with IT projects and initiatives related to end-user computing.
• Collaborate with other IT teams to ensure seamless integration and support of new technologies.

Customer Service

• Provide exceptional customer service and support to end users.
• Communicate effectively with end users to understand their needs and provide timely solutions.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience.
• Minimum of 3 years of experience in end-user computing or IT support roles.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications.
• Experience with Active Directory, group policy management, and network troubleshooting.
• Microsoft Intune and AutoPilot.
• Knowledge of cybersecurity principles and best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Familiarity with IT service management (ITSM) frameworks (e.g., ITIL).
• Excellent documentation skills
• Attention to detail and accuracy.
• Ability to work independently and collaboratively.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified : Modern Desktop Administrator) are a plus.

Additional Information

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.

Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.