Director of Operations

Title : Director of Operations / State Operations Director Connecticut

Location : Cromwell, CT

Duration : Full time Permanent

Salary : Starting Salary $144 K Annual Base

Shift : Days Business hours

Additional Details :

State Operations Director - Connecticut

A whole-person healthcare organisation is offering Medicaid-funded and private pay services for people with developmental and intellectual disabilities.

Building on more than a century of service, this organisation navigates continuous transformation while maintaining a focus on things that matter most : people served and their families;

people who serve (our workforce); and the mission of service and advocacy.

Position Overview :

This is an exciting role, reporting to the Vice President of Operations. The State Operations Director in Connecticut is responsible for providing leadership for all state operations, elevating program services, supporting the workforce, driving financial outcomes, and fostering strong community partnerships that promote advocacy and impact.

You will play a key role in supporting statewide initiatives and service lines while promoting quality service delivery and workforce engagement.

This position has a residency requirement that is local to the state of Connecticut.

Responsibilities :

• Ensure compliance with all regulatory and accreditation standards while maintaining efficient program operations.
• Oversee service delivery to ensure that the needs of individuals served are met with high-quality, personalized services.
• Manage and develop budgets, approving expenditures, and ensuring financial decisions align with budgetary guidelines and organizational vision.
• Foster positive relationships with community organizations, public entities, and local / state officials through public speaking and participation in community initiatives.
• Organize and support local fundraising events to sustain program funding.
• Build a positive workplace culture by promoting open communication, fair practices, and employee recognition.
• Evaluate and manage staff performance according to company policies and procedures, addressing issues when needed.
• Maintain clear communication with staff, individuals served, and their families / guardians.
• Develop, implement, and update policies and procedures to maintain service quality and meet regulatory standards.
• Support initiatives that drive strategy, growth, and quality improvement in all aspects of the business.

Requirements :

• Bachelor's Degree in Human Services or a related field, or an equivalent combination of education and relevant experience.
• A minimum of 7 years of experience in a related field, with at least 5 years in a management or supervisory role.
• Experience with Connecticut DDS is a plus
• Proven experience in budget and financial management.

Thanks!