HVAC/Plumbing/Electrical Dispatcher

Attention : Family Owned Business That Cares About There Employees.

Come be part of a growing team that values work / life balance!

Here We Grow Again!"

We’re looking for superstars who consider themselves the best of the best (or rapidly on the way to being the best) who want a chance to prove themselves in a company that recognizes hard work and achievement and DOESN'T TREAT EMPLOYEES LIKE A NUMBER.

Do you want any of these?

• Make more money : we pay more than most
• Paid holidays, wellness days, and even your birthday is a paid day off
• Incentive programs ($$$ recognition for your growth and hard work)
• Amazing 401(k)
• Benefits, including Medical / Dental and Vision
• Quarterly team events.

paintball, topgolf, bowling)

• A clearly laid out path to build the life-long career you want to build (including paid education and tons of opportunities to advance)
• and all the popcorn you can eat!
• We have built the strongest team and culture you’ve ever seen, where team members are deeply motivated; we care about you and your hobbies and your family and your free time and make sure that can have that balance in your life to enjoy it all;

we’re constantly expanding so we’ve created some amazing opportunities for you.

We want to help you dream big in your life and career and we want to help you achieve it all.

Who Are We? We’re Dwyer Services .

Family owned(2 brothers) and very active in the community.

Over the years we built, expanded, and grew.

We are on a mission to DOMINATE the New Jersey market.

You should see the plan we have for growth.

There’s a reason we’ve never had a down year, never laid anyone off, and never had to tighten our belt).

Are You A Fit?

Here are the qualities we’re looking for in our perfect candidate :

• You work hard
• You work hard
• You love working with a team
• You’re tech savvy Digital Marketing
• You love to serve others
• You love to challenge yourself and you want to learn, and even be cross-trained
• You understand the importance of serving others (your team members and our customers)
• You understand and are willing to follow our core values :

Safety First For Our Family and Theirs Think Twice, Act Once

Delivering the Highest Level of Service Exceeding Every Customer’s Expectations

Demonstrate Highest Level of Integrity Doing the Right Thing Even When No One is Watching

Great Place to Work All for One and One for All

As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status or veteran status.

We hire veterans!

JOB DESCRIPTION

Dispatcher :

We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls.

You will receive requests, transmit messages and track vehicles.

The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations.

You must be able to multi-task as well as take the appropriate action with little supervision.

The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities :

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications :

• Proven experience as dispatcher or relevant position
• Tech-savvy with knowledge of relevant methods
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• Previous experience in customer service, sales, or other related field.
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Job Duties :

Work with the team : You stay in contact with your supervisor and your team to make sure the work orders are completed efficiently everyone pitches in because it’s ultimately about serving the customer.

Job Requirements :

You love to learn : You have a high school diploma or equivalent.

Most importantly, you have a drive to learn more because you know that it serves everyone from the customer to the team to yourself.

You’re even willing to be cross-trained in other areas.

You’re a tech-savvy people-person : You love the puzzle and adventure of understanding and completing the technical challenges you’re posed with every day.

At the same time, you’re comfortable talking to a client professionally.

You’re ready to work : Marketing candidate must research, stay ahead of, and to a degree predict industry trends.

The ideal candidate will be able to easily adapt to industry and client changes in order to prove success for the campaign.

You’re a professional : Responsible for planning, developing, and overseeing project actions and leading projects from ideation through to completion, most often managing several moving project parts simultaneously.

Now Is Your Time

To get started, click the Apply button now and send us your resume.