Program Director - PSC

J&J Family of Companies Program Director - PSC Raleigh, North Carolina Apply Now

Johnson & Johnson is currently seeking a Program Director to join our Patient Service Center Team. While this role is remote, the preferred candidate should reside near Coraopolis, PA;

Orlando, FL; Phoenix, AZ; or Raleigh, NC. We are open to candidates in Pennsylvania, Florida, Arizona, North Carolina, Ohio, West Virginia, Maryland, and Virginia.

Check out the role overview below If you are confident you have got the right skills and experience, apply today.

Purpose :

The Program Director is a strategic position responsible for overall operational excellence and client satisfaction for patient support programs within the oncology portfolio.

As a Program Director, you will serve as a key point of contact responsible for elevating service delivery based on achieving mutually beneficial strategies.

The Program Director will lead internal cross-departmental efforts to ensure that the needs of the client are met while driving Patient Service Center (PSC) goals and initiatives.

Responsibilities :

• Build, foster, and manage positive and productive client relationships as one of the primary points of contact for all communications.
• Develop, maintain, and grow relationships with key clients, external vendors, and cross-functional internal teams.
• Act as a trusted advisor for clients ensuring satisfaction and maximizing potential opportunities to provide insights and enhancements.
• Lead account and reporting analysis, proactively making suggestions to elevate the support and data provided to the client.
• Collaborate with the program manager on content, provide feedback, and participate in formal presentations upon request, resulting in high-quality quarterly business reviews (QBRs) for accounts.
• Understand PSC goals, business needs, and platforms to effectively represent PSC in discussions with clients regarding improvements and additional services.
• Oversee the creation of solutions to track program metrics and evaluate opportunities.
• Partner with internal business areas to drive an understanding of the client’s overall longer-term strategy to ensure the organization is successful in meeting client retention goals and growth targets.
• Oversee the development and ensure implementation of the program’s Statement of Work (SOW), Standard Operating Procedures (SOPs), Work Instructions (WIs), training materials, and quick reference guides for operational use.
• Collaborate with other department heads to facilitate the delivery of exceptional project quality and continuity as well as timely completion and within agreed-upon client invoicing budget on assigned accounts.
• Ensure timely and accurate project status communication and execution of tactical and analytical plans are delivered to clients.
• Hire, train, and onboard program leadership staff necessary to support program operations.
• Monitor and ensure adherence to both company and program policies and procedures.
• Collaborate with the leadership team to identify opportunities to improve program efficiency and patient care solutions.
• Proactively raise any client or team issues that present a business risk to PSC to SVP.
• Ensure quality control is maintained on assigned accounts.
• Participate in prospective clients' meetings where future programs would fall under their portfolio, upon request.
• Additional projects and activities as assigned.
Core Competencies :
• Leadership
• Leadership
• Communication
• Problem Solving and Decision Making
• Influencing, Negotiation and Persuasion
• Planning, Prioritization, and Organization
• Teamwork
• Relationship Building
• People Management
• Strategic Thought
• Presentation Skills

Qualifications

Required Qualifications

• Bachelor’s Degree
• A minimum of 5-7 years of oncology experience in a pharmacy or healthcare leadership role.
• Demonstrated strong business analytics to understand and analyze business and market drivers.
• Working knowledge of pharmacy reimbursement and medical benefits.
• Experience interacting with large healthcare provider sites.
• Advanced knowledge and management experience in a healthcare setting.
• Ability to communicate effectively both orally and in writing with a focus on client satisfaction.
• Ability to independently manage multiple key accounts.

Preferred Qualifications :

• Master’s Degree (PharmD or MSN) preferred.
• Prior experience and knowledge with pharmacy hub services.
• Oncology Certified Nurse (OCN).
• Oncology / hematology pharmaceutical account management experience.
• Understanding the dynamic and competitive nature of the biopharmaceutical industry.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

J-18808-Ljbffr