Creative Operations Coordinator

Job Description

POSITION SUMMARY :

The Creative Operations Coordinator plays a key role in ensuring the smooth execution of creative projects across marketing channels. This position serves as the connective link between creative teams, marketing stakeholders, and external partners. Supporting the creative process by organizing files and assets, and ensuring consistency in resourcing, tooling, and workflow processes that bring campaigns to life. A key responsibility of this role is to help manage the Digital Asset Management (DAM) system. Including assisting with creative uploads, tagging, organizing, sourcing, and maintaining taxonomy. The coordinator is responsible for maintaining asset management systems, supporting project workflows and day-to-day creative operations to ensure efficiency, consistency, and brand alignment. This role requires strong organizational skills, attention to detail, and the ability to manage multiple projects in a fast-paced environment. By streamlining communication, standardizing processes, and maintaining operational excellence, the Creative Operations Coordinator enables the creative team to focus on delivering high-quality, impactful work that drives business goals.

PRINCIPAL ACCOUNTABILITIES :

Digital Asset Management (DAM) Stewardship

Upload, tag, and organize creative assets in Bynder and shared drives, ensuring version control and metadata accuracy.

Training and onboarding support for DAM best practices.

Resourcing, Documentation & File Organization

Support the team with file management, project resourcing, and documentation.

Ensure creative assets and working files are properly organized and accessible.

Maintain file naming conventions and archival practices in line with retention policies.

Document and maintain SOPs, best practices, templates, and onboarding materials.

Assist with freelancer / vendor onboarding, including tooling checklists and training schedules.

Process & Workflow Support

Maintain consistency in creative processes, tools, and workflows.

Identify opportunities to improve efficiency and implement best practices.

Provide feedback on potential workflow bottlenecks and roadblocks.

Collect and compile data for operational, workload, and DAM reporting as needed.

Answer tool-related questions (e.g., Workfront, Bynder, Figma) and support adoption.

Project & Timeline Coordination

Support scheduling, task assignments, and deadline tracking in collaboration with the Traffic Manager and Creative Ops Manager.

Assist with monitoring project deliverables and milestones to ensure deadlines are met.

Support creative project intake, ensuring briefs are complete and actionable.

Organize project kickoff prep (gathering specs / references, scheduling meetings, confirming calendars).

Production & Execution Support

Assist with logistics for brand photoshoots (call sheets, vendor coordination, transportation).

Help reconcile project expenses and invoices.

Ensure smooth execution of creative deliverables from planning through delivery.

Communication & Collaboration

Support cross-functional communication between creative, marketing, and external partners.

Share updated schedules, deliverable lists, and call sheets with team members.

Support brainstorming and ideation sessions.

SUPERVISORY RESPONSIBILITIES :

The incumbent does not have any direct reports.

QUALIFICATIONS :

Bachelor's degree in marketing, communications, business, creative arts, or a related field (or equivalent experience).

2 to 4 years of experience in marketing, creative services, project coordination, or operations.

Familiarity with

Digital Asset Management (DAM)

platforms (Bynder strongly preferred) and general asset lifecycle best practices.

Experience working with creative teams (design, copywriting, video, photography) preferred.

Skills & Competencies

Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.

Detail-oriented with excellent time management and follow-through.

Proficiency with project management or workflow tools (e.g., Asana, Monday.com, Workfront, Trello, Jira).

Comfortable with Microsoft 365, Google Workspace, and file-sharing platforms (SharePoint, OneDrive, Dropbox, etc.).

Understanding of the creative processes across print, digital, web and social channels.

Strong communication and collaboration skills and able to work cross-functionally.

Attributes

Process-minded with a knack for creating structure and consistency.

Proactive problem-solver who anticipates challenges and offers solutions.

Adaptable and resourceful in a fast-paced, deadline-driven environment.

A team player who enjoys supporting creative talent and enabling them to do their best work.

Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and / or materials located only on site, and direct interaction with internal and / or external customers.

COMPETENCIES :

Organization, Time Management, Problem Solving, Attention to Detail, Communication, Collaboration, Accountability, Team Support