Receptionist Lead

Overview

Responsibilities

Job Summary :

Under direct supervision, Receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.

Essential Functions :

• Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guideline.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy / scan patient access related hardcopy materials (. ID, referrals, insurance cards, into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.
• Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.
• Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
• Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
• Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.
• Will be involved in the interview process for new employees.
• Responsible for training new employees and providing additional training for existing staff
• Involved in process improvement and creating policy / procedure for the front desk.
• Answer processing questions from staff.
• Assign tasks as needed.
• Monitor staff calls who is available to take a call, how long out of service, etc.
• Assist in coverage for other clinic departments as needed.
• Perform other duties as assigned.

Qualifications

Required Education and Experience :

High school diploma or GED

Required Minimum Knowledge, Skills and Abilities :

Language Ability : Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public.

Math Ability : Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability : Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Preferred Qualifications :

• One (1) year of previous experience
30+ days ago