Strategic Account Executive

Role Summary / Purpose :

Before applying for this role, please read the following information about this opportunity found below.

This position will serve as a strategic account executive responsible for managing Hippocratic AI’s existing accounts as assigned and delivering on superior management of the existing scope of work as well as to grow into new business.

Daily activities will include managing strategic executive contacts for designated accounts, managing existing expectations and service delivery levels on current services, identifying new service opportunities per account and supporting Chief Revenue Officer in generating net new and partner generated sales activities.

This position will work directly with potential or existing clients as well as Hippocratic AI’s internal staff to include but not limited to Growth, Operations and Leadership to align efforts and communications.

Role and Responsibilities :

In the role of Strategic Account Executive, you will :

• Act as a key leader on Hippocratic AI’s Team with direct responsibility for delivery of Hippocratic AI’s financial and strategic goals in collaboration with other executives and reporting to Chief Revenue Officer.
• Manage strategic accounts through initial design, onboarding, client advocacy and growth of programs and services including but not limited to assisting with challenging client requests or issue escalation and training when needed.
• Lead account management activities that are directed at achieving Hippocratic AI’s sales, profitability, cash flow targets and business goals for assigned accounts.
• Drive account management outcomes ultimately resulting in additional scope of service per client and strong renewal rates with higher Total Contract Value per client including partnering with Customer Success to increase overall utilization of services for all accounts.
• Manage strategic accounts through initial design, onboarding, client advocacy and growth of programs and services working alongside Implementation and Customer Success team members.
• Support designated new sales efforts by assisting in net new sales opportunities, partnering with Chief Revenue Officer on moving prospects along the sales pipeline, delivering sales materials and information as necessary and supporting new sales activities when needed.
• Support partnership sales activities including connecting with all Hippocratic AI’s strategic partners, supporting Chief Revenue Officer in following-up with all partner sales opportunities as needed.
• Utilize Hubspot for account management sales activities, business processes / workflows as well as create standardized reports, manage scorecards, targeting, market analytics, prospecting, and ad-hoc reports in order to grow current accounts.
• Serve as partners to Customer Success, Clinical team and Operations to help maintain current contractual obligations for current accounts as well as provide input into potential growth opportunities.
• Collaborate with Customer Success to create and deliver client-facing reports that clearly identify contractually obligated goals, objectives and value as well as develop routine meeting cadence.
• Act as liaison to Marketing to support Hippocratic AI’s go-to-market activities including development of use cases, white papers, demos and reports.
• Actively support and promote the company’s core values and objectives through all interactions.
• Up to 50% travel.

Qualifications / Requirements :

• Bachelor’s Degree; Masters preferred.
• At least 10 years of experience in sales, account management.
• Ability to identify needs of potential clients and offer company-based solutions to provide a positive ROI.
• Possess excellent analytical skills, problem-solving skills and decision-making.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Working knowledge of the Hubspot platform, including implementation best practices, systems analysis procedures, project techniques and practices.
• Excellent oral and written communication skills.
• Must be able to read and interpret contract language.
• Prior experience working in the healthcare industry is required.
• Desired Characteristics : Problem-Solver, Energetic, Relationship Builder and Outcome Driven.

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