Job Description
Under general direction, the Project Manager Associate communicates with clients in a
- professional and timely manner to achieve and maintain a strong customer relationship;
- proactively guides and tracks the progress of small and large, complex project completion A to Z, initiates meetings with all lab personnel involved with successful project completion;
and provides customer voice companywide, escalating issues to management when necessary.
This position requires exceptional ability to prioritize duties efficiently with a proactive approach, attention to issues important to all internal and external parties, ability to listen and persuade others to aid in the quest for desired outcomes while maintaining an approachable, open demeanor with all project related team mates.
The Project Manager Associate will also actively participate and be accountable for the project management functions as outlined below :
Essential Job Duties & Responsibilities :
Serve as the liaison between clients, the sales team, the laboratory, and the finance team to achieve project goals.
Manage projects from start to finish, including contract execution, project setup, execution, and evaluation of results.
Respond to client inquiries in a professional and timely manner, handling technical explanations and escalating issues as needed to the appropriate team leader, manager, or director.
Maintain accurate and complete account information, contact logs, and project profiles in the Client Service Module of ATLAS, and relay project information to the laboratory effectively.
Review the contact logs of the Sales group and Project Managers, initiate process improvement measures, and address client concerns promptly, escalating issues to management when necessary.
Utilize LIMS to manage project accuracy and status.
Set up media shipment guidelines and provide or seek appropriate personnel for technical support to clients and sales staff.
Generate quotes as needed.
Proactively participate in collection activities.
Perform other duties as assigned.
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