Quality Assurance Analyst

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

The ideal Quality Assurance Analyst has strong communication skills, a high degree of self-discipline, and is motivated to dive into the insurance industry.

The Operations Audit team conducts audits of business units to evaluate adherence to underwriting / claim authority and guidelines, compliance with insurance regulations, and implementation of operational best practices.

This position will be responsible for learning to perform and lead operational audits, including review of underwriting and claim files, contracts, and licensing.

The Internal Audit department provides a unique opportunity for team members to grow professionally as they learn about and work with many different parts of our company.

Career growth is a priority for Internal Audit, and successful team members will have the opportunity for future lateral or upward mobility within Brown & Brown.

WHAT YOU WILL DO :

Assist in reviewing all insurance operations best practices for Programs & Services Profit Centers in order to verify compliance with Brown & Brown best practices.

Complete all delegated work in preparation for reviews including, but not limited to, review of prior reports, procedures manuals, issuing carrier ratings and exceptions, licensing, websites, & contracts in a timely fashion with high degree of accuracy.

Complete assigned file review with detailed notes documenting positive and negative findings.

Communicate findings from review work with teammates. Begin to develop questions from review work and communicate with Profit Center teammates.

Escalate concerns to leadership in a timely fashion.

Assist with the development of the draft report and final report.

Assist with monitoring / retesting Profit Center action plans as needed.

Build an understanding of the key insurance operations best practices

Develop the ability to connect file review findings to potential risks to the company.

Complete internal training modules, tasks and webinars as instructed.

Pursue a program of personal and professional development through completion of educational designations (in partnership with the Regional Director / Regional Manager).

Maintain individual expense report and submits to Insurance Operations Regional Manager as instructed.

Develop and maintain relationship with all disciplines of the Internal Operations Audit Team.

Pursue a program of professional development through completion of educational and departmental goals.

WHAT YOU’LL NEED :

1-2 years' Property & Casualty Insurance Carrier, MGA, Brokerage, or Agency experience. Background in company operations, underwriting, or claims is preferred.

College degree preferred.

Proficiency in Microsoft applications (Word, Excel, and PowerPoint).

Ability to learn new management systems.

The ability to research and analyze various types of insurance products / coverages.

Ability to work independently and in a team environment.

Organize & prioritize work effectively.

Ability to adapt to change.

Demonstrated ability to effectively communicate with the Internal Operations Audit Team and Profit Center teammates.

Ability to travel up to 25%

WHAT WE OFFER :

Excellent growth and advancement opportunities

Competitive pay

Generous benefits package : health, dental, vision, 401(k), etc.

Education assistance : tuition reimbursement assistance, student loan repayment assistance, scholarships for dependents of teammates

Employee Stock Purchase Plan

Paid Time Off

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.