Operations Support Associate

VirtualVocations
Bronx, New York, United States
Full-time

A company is looking for a Project Support Operations Associate to enhance the creative experience through operational support.

Key ResponsibilitiesReview internal projects to identify customer dissatisfaction and manage escalationsGenerate findings on internal issues and quality concerns affecting account healthCollaborate cross-functionally to address and resolve issues raised by internal teamsRequired Qualifications1-2 years of experience in customer support and Quality Assurance roles, preferably in tech-related companiesHigh personal standards for quality, accountability, and reliabilityExperience working with Google Suite and SlackOutstanding interpersonal skills for a fast-paced team environmentExcellent understanding of customer satisfaction and potential issues

13 days ago
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