Account Manager/CSR

Job Description

Job Description

We are seeking a dynamic Account Manager Clerk to join our team. The ideal candidate will be responsible for managing all aspects of order processing, fulfillment and customer service.

Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.

Daily Responsibilities

• Accept customer / vendor orders, answer customer / vendor email or phone call in timely manner. Communicate with planners, production, pricing team and warehouse to provide customers with estimated delivery time (ETD) and price information.
• Process order in system, arrange shipment and issue invoices as product shipped.· Trace shipment and provide customer / vendor shipment pre alert and status.
• Prepare back order and fulfillment report to customer on weekly / monthly basis.
• Conduct weekly reconciliation review with customer / vendor to ensure KPI target achievement.
• Issue credit or debit note if needed based on order reconciliation results.
• Issue Account Receivable (AR) report to customers periodically to ensure no past due invoices occur from customer.
• File copies of orders received, or post orders on records.
• Compute total charges for merchandise or services and shipping charges.
• Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.
• Recommend packing / labeling or make shipment recommendations.
• Perform other duties as assigned.

Warehouse Efficiencies % of Job 5%

• Builds and maintains a work environment that is positive and is supported by op0en feedback and two-way communication at all levels.
• Keeps warehouse organized and clean at all times.

Team Building / Leadership % of Job 5%

• Responsible for maintaining a positive work environment while supporting the company’s culture.
• Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.

Education and / or Experience

• High school graduate or equivalent.
• Must have MS Word and intermediate to high EXCEL experience (such as V-lookup function).

Essential Skills :

• Works well with a team and exhibits effective communication skills providing instructions and suggestions about order processing flows to management and other associates.
• Pays close attention to detail and can identify order discrepancies and resolve situations with variance.
• Possesses clear knowledge of computer ordering systems and has ability to navigate and troubleshoot computer systems as necessary.
• Must be hands-on with ambition and drive to succeed - Makes things happen .
• Goal oriented and must be accustomed to achieving results through team-work.

Competencies :

• Shows determination to achieve excellent results
• Finds better ways
• Demands top performance
• Inspires commitment

Job Type : Full-time

Pay : $45,000.00 - $55,000.00 per year

Experience level : 2 years

2 years

Schedule : Monday to Friday

Monday to Friday

Ability to Commute :

Grapevine, TX 76051 (Preferred)

Ability to Relocate :

Grapevine, TX 76051 : Relocate before starting work (Required)

Work Location : In person

Company Description

Express Employment Professionals puts people to work in all types of jobs. When you work with Express, you build a relationship with a team of employment professionals in your community who have, in turn, built personal relationships with the businesses that are hiring.

Whether you're building a new career or looking for a short-term job to supplement your income, we offer the flexibility to work the way you want, and you'll never pay a fee to Express for our services and support.

Company Description

Express Employment Professionals puts people to work in all types of jobs. When you work with Express, you build a relationship with a team of employment professionals in your community who have, in turn, built personal relationships with the businesses that are hiring.

Whether you're building a new career or looking for a short-term job to supplement your income, we offer the flexibility to work the way you want, and you'll never pay a fee to Express for our services and support.