Our Company is looking for a detail-oriented individual with a minimum of 4 years experience with an emphasis in Credit and Collections
Job Summary :
Our team is looking for a proactive and customer-focused Collections Specialist to join our Finance team. In this role, you will be responsible for managing and collecting outstanding accounts receivable to ensure timely payments and maintain a positive relationship with our customers.
You will work closely with internal teams, including Sales and Customer Service, to resolve disputes and ensure accounts are in good standing.
Key Responsibilities :
- Manage a portfolio of accounts and execute collection activities to recover overdue payments.
- Contact customers via phone, email, and mail to follow up on past-due invoices and resolve outstanding balances.
- Investigate and resolve billing disputes and discrepancies in a timely manner.
- Work with internal departments, including Billing, Cash Applications, and Customer Service, to ensure accurate and timely resolution of issues affecting collections.
- Prepare and maintain accurate records of all collection activities, including customer communications and follow-ups.
- Analyze customer accounts to identify payment trends and potential risk factors.
- Negotiate payment plans and settlements with customers when necessary, ensuring agreements are documented and adhered to.
- Escalate complex collection issues to management and recommend solutions, including legal actions if necessary.
- Prepare accounts receivable aging reports and provide regular updates to management on the status of outstanding accounts.
- Assist with month-end closing activities and accounts reconciliation.
- Maintain a high level of professionalism in all communications to preserve customer relationships and uphold the company’s reputation.
Qualifications :
- Education : Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred, or equivalent work experience.
- Experience : 2+ years of experience in collections, accounts receivable, or credit management.
- Strong knowledge of collections procedures, regulations, and best practices.
- Proficiency with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and collections software.
- Excellent communication and negotiation skills with the ability to handle difficult conversations tactfully.
- Strong analytical and problem-solving skills to investigate and resolve account discrepancies.
- High attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office, especially Excel, for reporting and data analysis.
- Ability to work both independently and collaboratively with other teams to resolve complex issues.
Benefits :
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off, including vacation and holidays.
- Professional development and career growth opportunities.
8 days ago