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Remote Healthcare Customer Service Representative

VirtualVocations
Baltimore, Maryland, United States
Remote
Full-time

A company is looking for a Remote Healthcare Customer Service Representative to assist members and providers with healthcare-related inquiries.

Key ResponsibilitiesManage incoming calls regarding benefits from members, providers, and employer groupsResolve member or provider concerns and document information in the billing systemInvestigate complaints related to billing, claims, or services and escalate as necessaryRequired Qualifications, Training, and EducationMust be a US CitizenHigh school diploma, GED, or college degree requiredAt least 1 year of call center experience preferred1 year of face-to-face customer service experienceKnowledge of the Dental, Medical, or Managed Care industry preferred

3 days ago
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