Public Safety Senior Network Support Engineer

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City.

From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century.

Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people.

You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

The successful candidate will serve as a Public Safety Senior Network Support Engineer reporting to the Public Safety IT Services division.

Responsibilities will include :

• Act as an Escalation point for the shift on all matters concerning issues within topology that OTI is responsible for;
• Act as a Subject Matter expert on new technologies, trends and incoming upgrades to keep techs fresh and up to date on all newer technologies;
• Provide oversight of critical network monitoring and incident triage for Public Safety Networks;
• Responsible for day-to-day monitoring and response to events, issues and problems;
• Ensure networks and systems are available and functioning as designed at multiple Public Safety sites in New York City, including Data Centers, Answering Centers, and Remote Network Sites;
• Direct interaction with NYPD, FDNY and other agency stakeholders will be required to deliver technical updates in response to events and incidents within pre-established Service Level Agreements;
• Provide oversight of numerous network technologies and systems, including but not limited to;
• Routers, switches, firewalls, optical networks, SIP, Session Border Controllers, Voice Gateways, probes and monitoring, VoIP, Collaboration, Wireless, Telephony systems, Carrier systems and services, power, UPS, structured cabling systems, NTP, network appliances, etc.
• First line of management for PSAC Network Support Engineers for day-to-day supervision of work group, including work assignment and attendance monitoring;
• Vet technical design documentations to ensure proper reequipment and scope fo project.
• Responsible for daily, weekly and monthly reporting to management;
• Supervise off hour staff, review and coordinate technical network changes and projects;
• Handle special projects and initiatives as assigned.

HOURS / SHIFT

Day - Due to the necessary technical management duties of this position in a 24 / 7 operation, candidate may be required to be on call and / or work various shifts such as weekends and / or nights / evenings.

WORK LOCATION

Brooklyn, NY

TO APPLY

Special Note : Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website ( for important exam filing information.

Please ensure that you are either a permanent employee in the civil service title listed on this posting, or, that you file for the examination when there is an open filing period.

For more information regarding the civil service process, please visit the DCAS website at :

Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

Please go to and search for Job ID #

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW

APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

NOTE : This position is open to qualified persons with a disability who are eligible for the 55-a Program.

Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.

OTI participates in E-Verify

Minimum Qualifications

1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and / or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and / or data telecommunications or closely related electronics planning, management, and / or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and / or data telecommunications field; or

2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and / or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or

3. Education and / or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.

Preferred Skills

The preferred candidate should possess the following : -Strong employment history with extensive experience in an operations or support role -Advanced installation / troubleshooting experience of Cisco hardware / OS software, including 72xx, 39xx, and 29xx series routers, 65xx, 37xx, and Nexus platform layer 2 / 3 switches, CSS, ACE, GSS and F5 load balancers -Strong leadership qualities and the ability to work well in team environments -Self-Starter, Proactive and capable of working independently -Extensive working knowledge of network troubleshooting and diagnostics -Well-rounded understanding of Internetworking, Computing and Applications -Strong understanding of BGP, EIGRP and OSPF Routing Protocols -Strong understanding of SIP protocol and process.

Experience with ASR Routers, Nexus Switches, Catalyst Switches, Firewalls, F5 Load Balancers and Spectracom NTP Servers -Complete understanding of the Cisco Hierarchical Networking Model Concept and Implementation -VoIP Administration and Troubleshooting -WLAN Administration and Troubleshooting -7+ years experience (including 1 supervisory) in supporting complex LAN / WAN networks -Experience with large IP switched / routed based networks -Knowledge of DWDM, ROADM, RPR and SONET networking technologies.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

For more information, please visit the U.S. Department of Education’s website at class "jobad-residencyRequirement">

Residency RequirementNew York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.