Service Business Development Coordinator

The Collection
Coral Gables, FL, US
$16 an hour
Full-time

At THE COLLECTION, we provide a level of professional service that truly sets us apart from the rest.

Our employees are a valuable resource and an essential part of why we can provide our customers with the best.

THE COLLECTION is not your typical dealership; we have an extraordinary elite team of employees and we are looking to grow that team with passionate, motivated people.

If you have interest in working in a fast-paced, high-reward industry, you have come to the right place.

There is plenty of room to grow at THE COLLECTION! Click here to learn more about THE COLLECTION.

What We Offer

  • Medical, Vision, and Dental Insurance
  • Voluntary Hospital Indemnity, Accident and Critical Illness Insurance available
  • 401k Plan
  • Paid time off and vacation
  • Work Perks : Employee of the Month, Birthday off, Milestone and Performance Rewards
  • Training Opportunities
  • Employee Vehicle Purchase Plans
  • Employee Appreciation Events
  • Flexible Work Schedule
  • Discounts on products and services

Customer Experience Coordinators are tasked with managing large amounts of inbound and outbound calls, emails, and text in a timely manner.

Identify customer needs; provide information on service reservation availability.

Partner with the service advisors, research issues and provide solutions or alternatives.

Essential Duties and Responsibilities

Customer Experience Coordinators are tasked with managing large amounts of inbound and outbound calls, emails, and text in a timely manner.

Identify customer needs, provide information on service appointments.

Partnering with the service advisors assisting with customer needs, research issues and provide solutions or alternatives.

Respond quickly to internet, phone and live chat inquiries using email, scripts, and templates.

Participate in team and process training sessions keeping positive relationships with teammates, sales teams, and dealership management.

Provide exceptional customer service in a professional and courteous manner.

Partner with the brand managers to manage daily workload within the service department regarding reservations throughout the day.

Contact and communicate with customers to identify service needs.

Responsible for managing customer contact information within the CRM.

Capable of multi-tasking in a fast-paced environment.

Provide information on alternative transportation programs.

Must have flexible schedule to include Saturday rotation.

Starting pay of $16.00 / hr

Physical Requirements : Regularly required to sit at a computer terminal for extended periods, use hands to operate a keyboard and telephone, ability to stand / walk as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

THE COLLECTION is an equal opportunity employer and values diversity.

All employment is decided on the basis of qualifications, work experience and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

THE COLLECTION reserves the right to require candidates to submit to a background check and drug screen in consideration of obtaining employment to the extent permitted by law.

30+ days ago
Related jobs
Promoted
Lufthansa
Hialeah, Florida

Do you want to be responsible for the management and coordination of sales projects and customer relationships to increase the Digital Fleet Services business (e. Promote and obtain Digital Fleet Services business (e. Digital Product Development/Sales/Customer Relationship knowledge desirable. About...

Promoted
BrightSpring Health Services
Miami, Florida

Bilingual Business Development Associate. Right now, we have an exciting opportunity for you to join our team as a Business Development Associate. Required: One to three years' experience in inside sales, customer service, or business-related field. Accelerate your career! We apply innovative solut...

The Collection
Coral Gables, Florida

At THE COLLECTION, we provide a level of professional service that truly sets us apart from the rest. Discounts on products and services. Customer Experience Coordinators are tasked with managing large amounts of inbound and outbound calls, emails, and text in a timely manner. Identify customer need...

BrightSpring Health Services
Miami, Florida

Right now, we have an exciting opportunity for you to join our team as a Business Development Associate. Required: One to three years’ experience in inside sales, customer service, or business-related field. Accelerate your career! We apply innovative solutions that improve patient outcomes through ...

RSM
Miami, Florida

Business Development Director – RSM Managed Security Services. This Business Development Director will concentrate on professional services in the area of Managed Security. The Business Development Director is responsible for leading all aspects of the sales process, including systematic prospect ta...

FirstService Residential
Broward County, FL, USA

The BDC is responsible for driving an efficient sales process by optimizing sales activities in our customer relationship platforms and assisting our Business Development team in creating new opportunities and growing the business. Utilize business intelligence tool to provide insights to the Sales ...

Lyons Consulting Group
Miami, Florida

Develop new business in the Consumer Product Retail and Services industry, specifically including management consulting, professional services, and new business acquisition. The Capgemini Business Development Executive (BDE) role is an experienced, bold sales professional; the main responsibility in...

Philips Recruiting Services
Miami, Florida

Are you competitive? Do you possess the heart of a hunter? Do you have a background in staffing and sales? If YES, this dynamic role, in the realm of staffing doing outside sales is what you are looking for!!! It's a chance to show off your competitive sales skills and be in control of your earnings...

Baptist Outpatient Services
Miami, Florida

Responsible for key business functions for two or more business units including creating and maintaining staffing schedules, managing payroll, inventory management, maintenance of business licenses, managing and reporting service, clinical quality and financial data. Responsible for supporting multi...

DeAngelo Contracting Services
Miami, Florida

Aquagenix is seeking a dedicated Business Development Manager that will aid in our company building upon our existing customer base. Meet sales objectives and create a sales plan in support of branch goals to include monthly proposal and sales goals per the Regional Business Development Manager. Ach...