Rehab Care Navigator

Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. Our four-star rated skilled nursing and rehabilitation facility is located on a beautiful 20+ acre campus just north of mid-town Miami.

We serve approximately 1200 patients and residents each year, providing a full range of long-term care, treatment, support, and post-hospitalization services.

Join us now to do purposeful work with our diverse and respectful team.

Job Title : Rehab Care Navigator

Job Summary

The Rehab Care Navigator serves as a patient advocate, liaison, and educator to assist patients with navigating the continuum of care.

Essential Job Functions

• Continuously reviews and evaluates patient progress as outlined within the plan of care. Communicates plan of care to patient and family and solicits concerns, questions, and issues for resolution.
• Provides emotional support, counseling, clinical education and expert guidance to patients and families to promote their ability to understand and meaningfully participate in the healthcare process and personal decision-making.
• Serves as a liaison between patient and clinical staff, administration, physicians, and community / external resources to coordinate / maximize resources and identify / resolve barriers to the plan of care.
• Assists patients and families with resolving financial, psychosocial, functional, and administrative issues by advising of options and referring to appropriate resources.
• Intervenes as appropriate to advocate for patient and family.
• Collect and assess data to identify quality trends and sources of risks to patients and employees.
• Collaborates with multidisciplinary team and committees with respect to quality outcomes.
• Responsible for helping patient navigate both the healthcare system and day-to-day activities (while in the program). Including education, counseling, referral of needed services
• Explains IR / GUIDE / PACE and other local resources to patients and makes appropriate referrals
• Serves as a cultural and linguistic resource.
• Manages difficult or emotional situations and responds promptly to patients’ needs; solicits customer feedback to improve services;

responds to requests to service and assistance; meets commitments.

Assists in marketing and other duties as assigned, with the goal of promoting MJH clinical services and programs to the community.

Job Requirements

Education

• Bachelor’s Degree in healthcare or related field
• Master’s degree in Social Work (MSW) preferred

Experience

One year of experience in related field

Licenses / Certifications

Current AHA BLS Certification

Abilities Required

• Ability to handle multiple tasks at once
• Excellent verbal and written communication skills
• Exceptional customer service skills
• Detail orientated
• Great organization skills
• Self-starter
• Comfortable working in a dynamic environment with a continuous improvement mindset

Functional Demands

Environment Work Conditions

• Normal working condition with adequate lighting and ventilation
• Toxic or caustic chemicals; bio-hazardous waste; flammable, explosive gas

Infectious Material Exposure

Routine exposure to blood, bodily fluids, tissues.

Organizational Expectations

• Ensures that resident’s / patient’s rights are adhered to
• Demonstrates professionalism and accountability
• Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees, and other facility guests
• Demonstrates excellent communication skills
• Ensures confidentiality and security of patients’ medical information
• Identifies and utilizes appropriate channels of communication
• Able to speak, read and write English
• Able to think and act calmly to meet unusual occurrences of the job
• Adheres to the organization’s Mission, Vision and Values
• Participates in departmental activities, meetings and in-services and follows established guidelines
• Maintains a safe working environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We believe in the power of empathy, the value of relationships and the importance of a life well-lived. Come see why Miami Jewish Health is unlike anywhere you’ve ever worked before.

We offer competitive compensation, medical / dental / vision coverage and a 403(b)-retirement savings plan for eligible full and part-time positions, free on-campus parking, an onsite fitness center and more.

Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.