Job Description
What you'll do...
Position Summary
As an Outsource Operations Manager for Walmart eCommerce, you will be responsible for day-to-day supervision of 3rd party contact center providers to support delivery of all operational KPIs.
The Outsource Operations Manager will be responsible for remote, and onsite focus groups, remote call monitoring, as well as developing presentations and leading various meetings internally and with partners.
In this role, you will be responsible for identifying opportunities for improvement, quantifying impacts, and collaborating with key stakeholders (for example, Quality, Training, and Technology) in order to develop action plans to improve KPIs, support implementation of process changes, track and evaluate success of process changes, and communicate results of changes to leadership.
Position Description
You will coordinate, complete, and manage outsourced partner performance for Walmart eCommerce Customer Service. You will ensure compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity.
The Outsource Operations Manager will ensure operational objectives are communicated to cross-functional business partners and external partners to raise awareness of business performance and drive accountability.
You will identify and lead process improvement and cross functional projects for the Customer Service Call Center Operations to completion.
The Outsource Operations Manager monitors compliance of external partners with established Walmart eCommerce Operations processes.
You will manage customer experience improvements; identify and communicate performance drivers to ensure visibility; provide weekly and monthly performance updates to senior leadership.
Outsource Manager, Contact Center (Third-Party Operations)
As an Outsource Operations Manager for Walmart eCommerce, you will be responsible for day-to-day supervision of 3rd party contact center providers to support delivery of all operational KPIs. The Outsource Operations Manager monitors compliance of external partners with established Walmart eCommerce...
Outsource Manager, Contact Center (Third-Party Operations)
As an Outsource Operations Manager for Walmart eCommerce, you will be responsible for day-to-day supervision of 3rd party contact center providers to support delivery of all operational KPIs. The Outsource Operations Manager monitors compliance of external partners with established Walmart eCommerce...
Carolina Tennis Center Operations Manager
Carolina Tennis Center Operations Manager. Reports to the Associate Athletics Director for Event Operations, this position manages all indoor and outdoor tennis operations for non-athletics events including identifying revenue opportunities, execution of non-athletics events (tournaments, exhibition...
Fitness Center Operations Manager
Fitness Center Operations Manager. Provide monthly status reports of all program activities, to include travel and event activities (dates/location/cost), to the Base Services Manager no later than five days of the last day of each month. Provide findings to Base Services Manager on the last duty da...
Fitness Center Operations Manager
Fitness Center Operations Manager. Provide monthly status reports of all program activities, to include travel and event activities (dates/location/cost), to the Base Services Manager no later than five days of the last day of each month. Provide findings to Base Services Manager on the last duty da...
Fitness Center Operations Manager
UDR is seeking qualified candidates for a Fitness Center Operations Manager opportunity to support our customer in Richland County (Columbia), South Carolina at the McEntire Joint National Guard Base. Provide monthly status reports of all program activities, to include travel and event activities (d...
Security Advisory Project Manager - Remote
Security Advisory Project Manager. Lead one or more large project management teams by breaking down bigger technological programs and assisting with project staffing. Communicate with the client, company and project team leadership, measuring and sharing project metrics/status; recommend program cha...
Data Analyst
The Graduate School is seeking a highly motivated and skilled data analyst to join our team, focusing on data cleaning, analysis, and visualization across a variety of data projects. This position is not limited to graduate students and will play a crucial role in supporting the Graduate School’s ef...
Senior Enterprise Risk Manager
The Senior Enterprise Risk Manager will have responsibility for developing ERM tools, practices, and policies to analyze and report enterprise risks and to manage risks according to an enterprise risk management framework. Senior Enterprise Risk Manager – Hybrid. Senior Enterprise Risk Manager. This...
Security Analyst
Hansen Talent Group is looking for a Mainframe IS Security Analyst to work with one of the largest enterprises in Columbia, SC. Perform forensic security investigations involving enterprise systems and networks. Research and troubleshoot information systems compliance and security issues. Validate a...